Hochiki Europe has shared insights from its 2025 Customer Survey, revealing strong satisfaction among specifiers, installers, and facilities teams. Respondents highlighted high satisfaction with the quality and reliability that help minimize false alarms. Additionally, the courtesy and expertise of Hochiki's personnel received significant appreciation.
Enhanced Service Delivery
Improvements in service delivery were also noted when compared to the previous year. Survey participants recognized better stock availability and quicker delivery times, along with high order accuracy and streamlined ordering processes. These enhancements are attributed to targeted investments in the company's planning and logistics operations.
Demand for Aspirating Smoke Detection
"Customers trust Hochiki for robust, high-quality devices and responsive support, and we’re delighted to see that recognized so clearly," stated Shinsuke Kubo, Managing Director for Hochiki Europe. "The step forward in stock and delivery performance shows our operational investments are landing where customers feel them most."
The survey's findings indicate a growing interest over the next few years in aspirating smoke detection, cloud/remote management solutions, multi-sensors, and fully wireless systems. Meanwhile, demand for control panels is expected to focus on the half- to two-loop range, catering to various project sizes within commercial, educational, and public-sector venues.
Focus on Sustainability
Sustainability continues to be an important factor, with heightened interest in circular design and end-of-life strategies. This is in line with ongoing product approvals and compliance requirements throughout European markets.
Kubo further remarked, "I am very pleased with this year's survey results. Customer service is at the forefront of what we do. We pride ourselves in delivering a best in class, value-added service to every customer."
Commitment to Customer Satisfaction
"For our customers to acknowledge this makes me very proud. These results reflect the hard work, dedication, and commitment our entire team put into putting people first, which helps drive our success. I want to thank everyone who participated in this year’s customer survey. Your input and feedback are essential for continuing to create meaningful progress in how we support you."
The findings reinforce Hochiki Europe's strong market stance, characterized by a trusted workforce, dependable products, and enhanced service capabilities. The customer-driven roadmap focuses on wireless, cloud, and advanced detection technologies, supported by a commitment to lifecycle accountability. The team at Hochiki is strategically prepared to offer functional innovations for developing safer and more intelligent life safety systems into 2026 and beyond.
