Citypoint has installed 150 cameras and was discovered that the cameras were not maintained, Wavestore upgraded the CCTV system and has designed a scheduled maintenance programme for the same
Wavestore recently upgraded the CCTV system of one of the City of London's landmark buildings, Citypoint

A recent upgrade of the CCTV system at one of the City of London's landmark buildings, Citypoint, provides an excellent example of why it is so important to have a scheduled maintenance programme for a CCTV system.

One of only seven office towers in the City, the iconic Citypoint building, which was originally built for British Petroleum (now BP) in 1967, comprises 65,642²m offices spread over 34 floors, with basement parking and shops, restaurants and a fitness centre at ground floor level.

When CB Richard Ellis was appointed to manage the building by the US based owners, it was discovered that the existing CCTV system had not been properly maintained for some time. "We very quickly established that there wasn't a plan in place to ensure that the 150 cameras were checked on a regular basis to ensure that that they were working satisfactorily," said Lee Murray, Building Manager for the Management Services division of CB Richard Ellis. "Our audit confirmed that very few of the cameras were operating properly, although in most cases the camera lens just needed cleaning or refocussing."

Even more bad news was discovered when Lee and his colleagues took a look at the building's video recording system. Apart from the fact that anything which had been recorded was in the main unusable from an evidence point of view because of the poor quality images captured by the cameras, the recording system also did not have sufficient capacity to simultaneously record images from all of the cameras at the same time. "The recording system from Wavestore clearly had the potential to do everything we needed it to do, but like the cameras, it had not been properly maintained or upgraded to reflect the number of cameras which had been installed in and around Citypoint," said Lee.

CB Richard Ellis commissioned Global Fire and Security Systems Ltd to carry out a complete overhaul of the CCTV system. "It was in fact a relatively simple process to improve the CCTV system so that it was fit for purpose," said Steve Shillingford, Northern Operations Manager. "Simultaneously to testing and servicing each of the 150 cameras, we worked closely with Wavestore to ensure that its recording system was upgraded to have adequate capacity for the number of cameras and that the very latest version of the Wavestore software was installed."

Crisis Management room can be used to monitor and control the CCTV system in case the building’s main control room become inoperative for any reason 

CB Richard Ellis has build a Crisis Management room in case the main control room is inoperative

The functionality of the upgraded Wavestore recording system also enabled CB Richard Ellis to build a stand-by ‘Crisis Management' room where the CCTV system could be monitored and controlled should the building's main control room become inoperative for any reason.

As a result of Global Fire and Security Systems and Wavestore's efforts, Lee Murray feels that Citypoint now has a CCTV system which his security colleagues can use to identify any suspicious activity, initiate an appropriate response and record high quality video of the evidence for post incident investigation. "We have been fortunate that there have not been any major incidents but we are of course always aware of the need to ensure the safety and security of everyone who works at City Point," said Lee.

Although, fortunately no major emergencies have occurred, in recent months there have been several instances where the CCTV system has done its job. In the first instance, video was provided to the police which led to the successful prosecution of a drunk who had caused considerable damage to the Citypoint fire doors, and in the second instance the claim of a person who was threatening to sue because they had tripped up whilst in our basement car park was disproved as a result of the recorded high quality images. CB Richard Ellis takes great pride in the processes in place to ensure health & safety compliance at Citypoint and it was therefore extremely valuable to be able to use the CCTV recording of the supposed incident to disprove the claim and avoid the need to pay compensation.

"In a tough economic climate it may be that some companies will be reluctant to enter into a service agreement for their CCTV systems," said Steve Shillingford. "The poor condition that the system at Citypoint was in before CB Richard Ellis' involvement however, underscores the need for CCTV systems to be regularly audited and maintained."

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version

In case you missed it

Sanitization, Safety And Getting Back To Business
Sanitization, Safety And Getting Back To Business

You are not alone: operators everywhere are asking themselves what are they going to do? How are they going to get back to business, and fast? How are they going to cost-effectively operate with all the new safety requirements that have arisen as a result of COVID? How are they going to ensure it all gets done for the safety of customers and staff? How are they going to protect their brand from the negative exposure of being identified as a property with a reputation for COVID? The economic impact of COVID is expected to hit brick and mortar businesses the worst, as their businesses are dependent on people being physically present. According to a recent report by RBC, it is estimated that 70% of Americans expect to avoid public spaces, 57% of Canadians will be unwilling to attend conferences without a vaccine and 63% of people will prefer to drive vs fly.  This means, that for those of you in the business of travel, conferences, co-working spaces, retail stores, museums, art galleries, restaurants, sports arenas, hotels, cruises, airlines, resorts, theme parks, long-term care, education, etc. in the blink of an eye your approach to on-site safety just changed. To ensure your property is safe and secure, it is no longer just about access control, video surveillance and intruder alarms; it is also about sanitisation To get back to business and operating at full capacity after COVID, operations must find a way to eliminate the fear, uncertainty and doubt in the minds of their customers and employees. The affect of COVID-19 on safety and security To safely get back to business, the Centers of Disease Control and Prevention (CDC) emphasis that all operations need a pandemic response planJust like cybersecurity has had a direct impact on the IT strategy and budget, COVID will have a direct hit on the operations strategy and budget. To ensure your property is safe and secure, it is no longer just about access control, video surveillance and intruder alarms; it is also about sanitization, the lines between the security and maintenance just blurred. From customers, to employees, to government regulators, to management, the focus is now on operations and the sanitization policies, procedures and actions of the team. To put this change of priority into perspective, six months ago, sanitisation was not top of mind for people. Why, because it was not a life or death issue, we had other first world problems to garner our attention. From an operations perspective if we enabled a sanitization issue to become significant enough to impact the safety of customers and staff and therefore the brand, then that was an operational choice versus a mistake. Standards for sanitisation  Just like cybersecurity has had a direct impact on the IT strategy and budget, COVID will have a direct hit on the operations strategy and budgetThe issue is, today while the operating priority of sanitization has significantly increased, it is not measured and managed to the same standard as the other safety and security concerns across a business. Also, important to consider, while people may not hold an operation liable during this first wave, we can guarantee they are not going to be as understanding during the second wave or a future pandemic. To safely get back to business, the Centers of Disease Control and Prevention (CDC) and the Occupational Health and Safety regulators emphasis that all operations need a pandemic response plan and should follow these simple guidelines: Develop your plan Implement your plan Maintain and revise your plan While this sounds simple enough, keep in mind that requirements are constantly evolving and will continue to do so for the foreseeable future, or at least until all the research is in. To create an emergency response plan for a pandemic, properties must first determine what needs to be sanitized. The current requirements dictate that most surfaces and objects will just need a normal routine cleaning, it is only the frequently touched surfaces and objects like light switches and COVID has changed the game and made the digital transformation of operating procedures not a ‘nice-to-have’ but a must-havedoorknobs that will need to be cleaned and then disinfected to further reduce the risk of germs on surfaces and objects. The challenge is when you step back and consider what people touch in a day; the list quickly grows. After only 30 minutes, I easily came up with a list of over 60 items that one could call ‘high touch’! If you think about it, the list is extensive; telephones, doorknobs, drawer handles, counters, pens, keypads, computers, etc. and the list is only going to get longer as the research comes in.   The challenge is when you step back and consider what people touch in a day; the list quickly grows Operating efficiency  If we don’t change our ways, not only will we be doomed to continue making the same mistakes, but we will continue to be lost in paper and filing cabinetsTo scope the impact on operations as part of the plan, we must then find and identify all of those high touch things across the property. If we then combine that with the fact that CDC requires that all high touch locations must not only be cleaned more often, but that they also require that each location is first cleaned with soap and water, and then disinfected for one minute before finally being wiped down. This means a one-minute task just turned into a 4-minute task, that must now be completed multiple times a day. From a resourcing perspective this adds up quickly, and operating efficiency must be a priority. Not to mention it is going to get very complicated to measure and manage especially. Post COVID rules Getting back to business is going to be complicated; lots to do, lots of moving parts and no technology to help. The fundamental challenge to keep in mind is not that the sanitization requirements have evolved, the real issue is that for most businesses this area has been left unchanged for generations. Still today most rely on checklists, logbooks and inspections to manage the responsibilities of our front-line workers, which might have been fine before COVID. Post-COVID the rules have changed and so should the approach to managing physical operating compliance on the front lines. COVID like most physical operating requirements is tactical, detailed and specific; broad strokes, the honor system and inspections are not going to cut it. The digital transformation  COVID has changed the game and made the digital transformation of operating procedures not a ‘nice-to-have’ but a must-have. If we don’t change our ways, not only will we be doomed to continue making the same mistakes, but we will continue to be lost in paper, filing cabinets filled with checklists, never to be seen again. Only with the right data can we significantly improve the operational decisions necessary to accelerate our return to full operating capacity. At the end of the day, to fully recover, operations must eliminate the fear, uncertainty and doubt in the minds of customers and employees, only then can we really get back to business.

Which Security Technology Is Most Misunderstood, And Why?
Which Security Technology Is Most Misunderstood, And Why?

The general public gets much of its understanding of security industry technology from watching movies and TV. However, there is a gap between reality and the fantasy world. Understanding of security technologies may also be shaped by news coverage, including expression of extreme or even exaggerated concerns about privacy. The first step in addressing any challenge is greater awareness, so we asked this week’s Expert Panel Roundtable: Which security industry technology is most misunderstood by the general public and why?

Lessons Learned With Vanderbilt: How Have You Adapted To The COVID-19 Pandemic?
Lessons Learned With Vanderbilt: How Have You Adapted To The COVID-19 Pandemic?

With the postponement of tradeshows and events due to the effects of COVID-19, Vanderbilt and ComNet have taken their high quality, innovative solutions online, directly to their customer base. Through an Online Events and Training resource, you can stay connected with the brands’ top resources and products, as well as join upcoming product webinars hosted by their in-house experts. With a majority of the world currently working from home, businesses must respond to this changing landscape. As such, Vanderbilt and ComNet have turned to online resources to share new product demonstrations and other company news. One cornerstone of the ACRE brands approach was the launch of their Online Events and Training resource page. Ross Wilks, Head of Marketing Communications at Vanderbilt, credits this online resource as the anchor to their communicative success with customers at present. “Through weekly webinars delivered by our in-house experts, Vanderbilt and ComNet have embraced more virtual opportunities to continuously communicate to our customers regarding our latest and most relevant products,” he says. “To date, our webinars have covered a wide range of industry topics such as Why Physical Security and Cloud go together, and The most recent developments in card cloning and reader hacking. Attendance to these online events has proved popular and effective in keeping communication with our customer base open and engaging.” Each webinar ends with a Q&A section, as well as follow-up articles on the most asked questions, plus recordings of the webinars being made available to attendees. As such, the webinar approach has proven a receptive approach for Vanderbilt and ComNet. The Online Events and Training resource acts as a one-stop-shop for all virtual information. Overall, the page outlines the brands’ value-added resources for customers, including the ability to request a remote product demonstration, the availability of free online training, 24/7 access to the Vanderbilt webshop, plus the aforementioned weekly webinars. Vanderbilt and ComNet’s business mantra is built on a foundation of customer-focused core values such as empowerment, collaboration, and high performance and Wilks credits this mentality with their ability to keep information flowing to their base during the present pandemic. “The ACRE brands moved early to kick-start online webinars and ramp up awareness of their already existing online training and shopping options. Now more than ever, it is important to keep customers up to date on the latest offerings,” Wilks explains. “Our commitment has always been to make their customer’s security journey the best possible experience, and that is what this Online Events and Learning page primarily focuses on,” he concludes.