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James Twigg is the Managing Director of Total Integrated Solutions (TIS), an independent life safety, security and communication systems integrator, specializing in design & consultancy, technology and regulatory compliance. Total Integrated Solutions work primarily with retirement villages, helping to ensure the safety of residents in numerous retirement villages across the country. In this opinion piece, James shares how smart technology is helping security teams and care staff alike in ensuring the safety and security of their spaces, amid the COVID-19 pandemic and beyond. Impact of smart technology Smart technology is having an impact on pretty much every aspect of our lives Smart technology is having an impact on pretty much every aspect of our lives. From how we travel, to how we work, to how we run our homes. It’s not unusual to have Alexa waking us up and ordering our groceries or Nest to be regulating the temperature and energy in our homes. And while there’s a popular misconception that people in their later years are allergic to technology, retirement villages and care homes are experiencing significant innovation too. And the result is not only improved quality of life for residents, but also improved safety and security systems for management teams. Switching to converged IP systems I’ve been working in the life safety and security industry for over fifteen years. When I first joined TIS, much of the sector was still very analog, in terms of the technology being installed and maintained. Slowly but surely, we’ve been consulting and advising customers on how to design, install and maintain converged IP systems that all talk to each other and work in tandem. I'm excited to say retirement villages are some of the top spaces leading the way, in terms of technological advancement. Improving the quality of life for residents A move into a retirement village can be daunting and one of the key concerns that we hear about is the loss of independence. No one wants to feel like they are being monitored or to have someone constantly hovering over them. One of the ways we’ve used smart technology to maintain residents' independence is through devices, such as health monitors and motion sensors. For example, instead of having a member of staff check-in on residents every morning, to ensure they are well, sensors and analytics can automatically detect changes in routine and alert staff to possible problems. Similarly, wearable tech, such as smart watches give residents a chance to let staff know they are okay, without having to tell them face-to-face. As our retirement village customers have told us, a simple ‘I’m okay’ command can be the difference between someone feeling independent versus someone feeling monitored. Simplifying and improving security systems Smart technology gives care staff and security oversight of the needs of residents For the teams responsible for the safety of the people, places and spaces within retirement villages, smart technology is helping to improve and simplify their jobs. Smart technology gives care staff and security oversight of the needs of residents, and ensures rapid response if notified by an emergency alert, ensuring they know the exact location of the resident in need. And without the need to go and physically check-in on every resident, staff and management can ensure staff time is being used effectively. Resources can be distributed where they are needed to ensure the safety and wellbeing of those residents who need extra consideration. 24/7 surveillance When planning the safety and security for retirement villages, and other residential spaces, it’s no use having traditional systems that only work effectively for 12 hours a day or need to update during the evening. Surveillance needs to be 24/7 and smart technology allows that without the physical intrusion into people’s spaces and daily lives. Smart technology ensures that systems speak to each other and are easily and effectively managed on one integrated system. This includes video surveillance, which has also become much more effective as a result of advanced video analytics, which automatically warn staff of suspicious behavior. Securing spaces amid COVID-19 This year has, of course, brought new challenges for safety. COVID-19 hit the retirement and residential care sectors hard, first with the initial wave of infections in mid-2020 and then, with the subsequent loneliness caused by the necessary separation of families. As essential workers, we worked closely with our customers to make sure they had everything they needed As essential workers, we worked closely with our customers to make sure they had everything they needed during this time, equipping residents with tablet devices to ensure they could stay connected with their families and friends. It allowed residents to keep in touch without risking transferring the virus. Thermal cameras and mask detection And now that we’re emerging out of COVID-19 restrictions and most residents can see their families again, we’re installing systems like thermal cameras and mask detection, so as to ensure that security will be alerted to anyone in the space experiencing a high temperature or not wearing proper PPE. Such steps give staff and families alike, the peace-of-mind that operational teams will be alerted at the earliest possible moment, should a COVID-19 risk appear. Thinking ahead to the next fifteen years, I’m excited at the prospect of further technological advancements in this space. Because at the end of the day, it’s not about how complex your security system is or how you compete in the industry. It’s about helping teams to protect the people, spaces and places that matter. I see smart technology playing a huge role in that for years to come.
As the COVID-19 pandemic wanes and sporting venues open-up to full capacity, a new disturbing trend has hit the headlines - poor fan behavior. Five NBA teams have issued indefinite bans on fans, who crossed the line of unacceptable behavior, during the NBA playoffs. Major League Baseball stadiums have a recurring problem with divisive political banners being strewn over walls, as part of an organized campaign, requiring fan ejections. There was a brawl between Clippers and Suns fans after Game 1 of their playoff series. And, the U.S. vs. Mexico Nations League soccer game over the Fourth of July weekend had to be halted, due to fans throwing objects at players and screaming offensive chants. Cracking down on poor fan behavior Security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior With players across all major sports leagues commanding more power than ever before, they are demanding that sports venues crack down on poor fan behavior, particularly when they are the targets of that behavior. Whether it’s an extension of the social-media divisiveness that’s gripped society, or people unleashing pent up negative energy, following 15 months of social isolation, during the COVID-19 global pandemic, security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior. They’re also reporting a chronic security guard shortage, like many businesses that rely on relatively low-cost labor, finding candidates to fill open positions has been incredibly difficult. Low police morale To add the third component to this perfect storm, many police departments are struggling with morale issues and officers are less likely to put themselves into positions, where they could wind up in a viral video. According to the Police Executive Research Forum, police officer retirements in the U.S. were up 45% in the April 2020 - April 2021 period, when compared to the previous year. Resignations were up 18%. In this environment, officers may be less likely to undertake fan intervention unless it’s absolutely necessary. This can seem like the worst of times for venue security directors, as they need more staff to handle increasingly unruly patrons, but that staff simply isn’t available. And, because the security guard staffing industry is a commoditized business, companies compete almost solely on price, which requires that they keep salaries as low as possible, which perpetuates the lack of interest in people participating in the profession. Digital Transformation There is only one way out of this conundrum and that is to make security personnel more efficient and effective. Other industries have solved similar staffing and cost challenges through digital transformation. For example, only a small percentage of the total population of restaurants in the U.S. used to offer home delivery, due to cost and staffing challenges of hiring dedicated delivery personnel. Advent of digital efficiency tools But with the advent of digital efficiency tools, now virtually all restaurants can offer delivery But with the advent of digital efficiency tools, such as UberEATS and DoorDash, now virtually all restaurants can offer delivery. Likewise, field-service personnel are digitally connected, so when new jobs arise, they can be notified and routed to the location. Compare this to the old paper-based days, when they wouldn’t know about any new jobs until they picked up their work schedule at the office, the next day and you can see how digital transformation makes each worker significantly more efficient. Security guards and manned guarding The security guard business has never undergone this kind of digital transformation. The state-of-the-art ‘technology’ has never changed - human eyes and ears. Yes, there are video cameras all over stadiums and other venues, but behind the scenes is a guard staring at a bunch of monitors, hoping to identify incidents that need attention. Meanwhile, there are other guards stationed around the stadium, spending most of their time watching people who are doing nothing wrong. Think about all the wasted time involved with these activities – not to mention the relentless boredom and ‘alert fatigue’ from false-positive incident reporting and you understand the fundamental inefficiencies of this labor-based approach to security. Now think about a world where there’s ubiquitous video surveillance and guards are automatically and pre-emptively notified and briefed, when situations arise. The fundamental nature of the security guards profession changes. Instead of being low paid ‘watchers’, they instead become digitally-empowered preventers. AI-based screening and monitoring technology This world is happening today, through Artificial Intelligence-based screening and monitoring technology. AI-powered weapons-detection gateways inform guards, when a patron entering the venue is carrying a gun, knife or other forbidden item. Instead of patting down every patron with metal in their pockets, which has been the standard practise since walk-through metal detectors were mandated by sports leagues following 9/11, guards can now target only those who are carrying these specific items. Video surveillance and AI-based analytics integration Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances or other operational issues, and notify guards in real time, eliminating the need to have large numbers of guards monitoring video feeds and patrons. The business benefits of digitally transformed guards are compelling. A National Hockey League security director says he used to have 300 guards manning 100 walk-through metal detectors. By moving to AI solutions, he can significantly reduce the number of scanning portals and guards, and most importantly redeploy and gain further operational efficiencies with his overall operational strategy. Changing staffing strategy This changes the staffing strategy significantly and elevates the roles of guards. Suddenly, a US$ 20-per-hour ‘job’ becomes a US$ 40-per-hour profession, with guards transformed into digital knowledge workers delivering better outcomes with digitally enabled staffs. Beyond that, these digitally transformed guards can spend a much higher percentage of their time focused on tasks that impact the fan experience – whether it’s keeping weapons out of the building, pro-actively dealing with unruly fans before a broader disruption occurs, or managing business operations that positively impact fan patron experience. Digitally transforming security guards Perhaps most important, digitally transforming security guards elevates the profession to a more strategic level, which means better pay for the guards, better service for clients of guard services, and an overall better experience for fans. That’s a perfect storm of goodness for everyone.
Steven Kenny, Axis Communications, looks at the benefits of physical access control systems within smart environments, and how knowledge gaps and dated methods can inhibit adoption. Physical security is becoming more dynamic and more interconnected, as it evolves. Today’s modern access control solutions are about so much more than simply opening doors, with digitalization bringing multiple business benefits, which would simply not be possible using traditional models. Digital transformation While the digital transformation of processes and systems was already well underway, across many industries and sectors, it is the transformation of physical security from a standalone, isolated circuit, to a network-enabled, intelligent security solution that brings many benefits to the smart environment. Yet, with more organizations now looking to bring their physical security provision up to date, there are many considerations that must be addressed to maximize the potential of access control and video surveillance. Not least of which is that connecting physical security devices to a network presents risk, so it is increasingly important for IT teams to play a role in helping to facilitate the secure integration of physical and network technologies, as these two worlds increasingly converge. Improved access control in smart environments These urban constructs are capable of reducing waste, driving efficiencies and optimising resources The smart city offers significant benefits, reflected in the US$ 189 billion that is anticipated to be spent on smart city initiatives globally by 2023. These urban constructs are capable of reducing waste, driving efficiencies, optimizing resources and increasing citizen engagement. Technology, which is increasingly being incorporated to protect access points within the smart environment, can take many forms. These range from simple card readers to two factor authentication systems, using video surveillance as a secondary means of identification, right through to complex networks of thermal cameras, audio speakers and sensors. Frictionless access control During the COVID-19 pandemic, frictionless access control has provided an effective ‘hands free’ means of accessing premises, using methods such as QR code readers and facial recognition as credentials to prove identity. Frictionless access control brings health and safety into the equation, as well as the security of entrances and exits, minimizing the risk of infection, by removing the need to touch shared surfaces. Such systems can be customized and scaled to meet precise requirements. Yet, an increasing integration with open technologies and platforms requires collaboration between the worlds of physical security and IT, in order to be successful. Barriers to adoption Traditional suppliers and installers of physical security systems have built up a strong business model around their expertise, service and knowledge. Network connectivity and the IoT (Internet of Things) present a constantly shifting landscape, requiring the traditional physical security vendor to learn the language of IT, of open platforms, IP connectivity and software integration, in order to adapt to market changes and remain relevant. Many are now beginning to realize that connected network-enabled solutions are here to stay Those who cannot adapt, and are simply not ready for this changing market, risk being left behind, as the physical security landscape continues to shift and demand continues to increase. With end users and buyers looking for smarter, more integrated and business-focused solutions from their suppliers, it is clear that only those who are prepared will succeed in this space. Time will not stand still, and many are now beginning to realize that connected network-enabled solutions are here to stay, particularly within smart constructs which rely on such technology by their very nature. The importance of cyber hygiene Connecting any device to a network has a degree of risk, and it is, therefore, imperative that any provider not only understands modern connected technologies, but also the steps necessary to protect corporate networks. Cameras, access control systems and IP audio devices, which have been left unprotected, can potentially become backdoors into a network and used as access points by hackers. These vulnerabilities can be further compromised by the proliferation of connected devices within the Internet of Things (IoT). While the connection of devices to a network brings many advantages, there is greater potential for these devices to be used against the very business or industry they have been employed to protect when vulnerabilities are exploited. Cyber security considerations Cyber security considerations should, therefore, be a key factor in the development and deployment of new security systems. Access control technologies should be manufactured according to recognized cyber security principles, incident reporting and best practices. It is important to acknowledge that the cyber integrity of a system is only as strong as its weakest link and that any potential source of cyber exposure will ultimately impact negatively on a device’s ability to provide the necessary high levels of physical security. The future of access control There is a natural dispensation towards purchasing low-cost solutions There is a natural dispensation towards purchasing low-cost solutions that are perceived as offering the same value as their more expensive equivalents. While some have taken the decision to implement such solutions, in an attempt to unlock the required benefits, while saving their bottom line, the limited lifespan of these technologies puts a heavier cost and reputational burden onto organizations by their association. The future of access control, and of physical security as a whole, will, therefore, be dependent on the willingness of suppliers to implement new designs and new ways of thinking, based around high-quality products, and to influence the installers and others in their supply chains to embrace this new world. Cyber security key to keeping businesses safe In addition, cyber security considerations are absolutely vital for keeping businesses safe. The integration of cyber secure technologies from trusted providers will provide peace of mind around the safety or corporate networks, and integrity of the deployed technologies. As we move forward, access control systems will become data collection points and door controllers will become intelligent I/O devices. QR codes for visitor management and biometric face recognition for frictionless access control will increasingly be managed at the edge, as analytics in a camera or sensor. The future of access control presents an exciting and challenging time for those ready to accept it, to secure it and to help shape it, offering a true opportunity to innovate for a smarter, safer world.
Wireless surveillance systems are attractive to customersas they are cost-effective and easy to install Various studies, market statistics and forecasts project growth for the surveillance market from 2016 to 2020. Besides needs ranging from traditional analog cameras to IP network cameras, more and more consumers also have a high interest in intelligent surveillance systems. Along with safety, these systems provide additional details for users in applications such as people counting and object tracking. As terrorist attacks become more serious, people and governments are eager to find solutions to prevent incidents and protect safety and property. Therefore, with the increased demand for security products, surveillance companies are pushing themselves to launch more innovative and higher quality products for customers to satisfy a variety of needs. Wired vs. Wireless Surveillance System Surveillance applications can be separated into two types – wired surveillance systems and wireless systems. An original wired surveillance system requires much more equipment to complete an entire system, such as switches and cables. However, wireless surveillance systems are attractive to customers as they are easy to install and also save the cost of wiring. Hence, more and more consumers tend to search for wireless surveillance solutions for their flexibility and cost effectiveness. What Are WiFi, 3G and 4G? Before introducing wireless surveillance systems, it’s important to have a clear understanding of the differences among WiFi, 3G and 4G. WiFi is a local area wireless computer networking technology that allows electronic devices to network without cords or cables. WiFi is based on the IEEE802.11 network standard, and different protocols will provide different features. WiFi mainly uses the 2.4 GHz and 5 GHz ISM radio bands. Meanwhile, the data transfer is protected and encrypted by WPA and WPA2 security standards, and the EAP authentication standard. WiFi could be the most popular wireless communication protocol, which can be used for indoor and outdoor applications. Differences between WiFi, 3G and LTE (4G) 3G is short for third generation, which means the third generation of mobile telecommunications technology. 3G telecommunication networks support services that provide an information transfer rate up to 700 kbps (3.5G uplink 5.7Mbps). Unlike WiFi service, which users access through networking hotspots, users of 3G must be subscribed to a service provider to get network connectivity. Most devices connect to the 3G network through their SIM card or a 3G data card. In contrast to 3G, WiFi has a distance limitation; the device must stay close to the access point to ensure network connectivity. However, 3G transmission is broader; as long as there is a signal, the device can connect to the network easily. 4G (LTE) is the fourth generation of mobile telecommunications technology. LTE stands for Long Term Evolution. It’s a term used for a particular type of 4G that delivers the fastest mobile Internet experience. 4G is ideally suited for services that demand more capacity, such as video streaming, mapping and social networking. Compared with 3G, users are able to have up-to-date information faster than ever, regardless of upload or download data. 4G means that a network offers peak data rates of at least 100 Mbps for high-mobility communication like users in cars or trains, etc., and at least 1 Gbps for low mobility communication such as pedestrians and stationary users. Wireless Surveillance System Advantages Wireless surveillance combines wireless transmission with network video surveillance to create a powerful solution that overcomes the challenges that prevent many people from installing surveillance and monitoring systems. These challenges can include distance, lack of network infrastructure, environmental conditions, and costs. Wireless systems can overcome these obstacles and work exceptionally well for monitoring separate building units or rural areas where there is a long distance between two sites. There are also numerous add-ons for wireless systems. Wireless surveillance systems perfectly protect the structural integrity and maintaina building’s beauty without sacrificing safety Cost-Effective: Wire-Free Wireless surveillance systems are an undeniably cost-effective solution for the users, not only saving the material cost but also the time of installation and maintenance. Implementing a wired surveillance system can be a massive issue for installers and also extremely time consuming due to various challenges of placement. Therefore, a wireless IP surveillance system can offer a more affordable solution for the user, and this financial benefit can continue for a couple of years after the installation through maintenance cost savings. Building Protection And Aesthetic Wireless installations keep the building’s aesthetic appearance intact as users do not have to worry about wires and the means to conceal them. Instead, users can enjoy a safe environment with an aesthetic and clean placement. Wireless surveillance systems perfectly protect the structural integrity and maintain a building’s beauty without sacrificing safety. For users who have these particular kinds of surveillance needs, wireless solutions can perfectly match their expectations. Flexible And Scalable: Less Infrastructure Limitation For an environment that lacks a complete infrastructure, it would be difficult to build a wired surveillance system. Digging and burying a fiber network may not be desirable for all locations, such as historical monuments, farms, parking lots or wilderness. However, a wireless solution can conquer this challenge by using a wireless infrastructure for connectivity. Cameras do not need to be permanently located next to a wired network; instead, they can be set up anywhere as long as the signal can be reached. Moreover, wireless solutions are available for even the largest scale deployments, and are also available in ruggedised enclosures for deployment in all weather conditions. Meanwhile, the entire wireless surveillance system setup can be moved to a new location easily and quickly. Conclusion Consumers have more and more excellent options when it comes to wireless surveillance security systems. Wireless systems now offer complete functionality, flexibility, and ease of use compared to wired system. The innovative technology promises users a better and safer living environment, and surveillance companies will continue developing more valuable products and solutions.
AMAG Technology is proud to announce the release of the latest version of Symmetry CompleteView Video Management System. The new 4.6 software release is a powerful, scalable video solution that offers some of the best, most user friendly features on the video market today. Symmetry CompleteView 4.6 is compatible with the Symmetry suite of products offering the latest in integrated solutions for access control, video and visitor management. Symmetry products give customers a comprehensive end-to-end software platform so users can manage all their security needs while reducing risk and meeting industry compliance. Improved Features Known for its ease of use, Symmetry CompleteView 4.6 now offers a Thumbnail Search capability. Thumbnail Search generates chronological thumbnail images from a single camera, based on search criteria provided by the user. The user is able to search video for a selected camera in a specified date and time range. Operators can also choose a desired Thumbnail Count to be displayed on the screen, and use this highly efficient search capability to quickly locate images of video events. Digital PTZ is also available when using the thumbnail feature, as well as taking snapshots of events for closer inspection or for sharing information. Video events can be easily exported to a file, CD/DVD, or to a user created Export Queue used to export multiple video events in a single operation. Export Queue can contain video events from any camera on any server to which a user has access. In addition, the events can be from a single day, multiple days, or a span of days. The thumbnail video search capability is available from both the Symmetry CompleteView Video Client as well as the Symmetry CompleteView web client. Building upon Symmetry CompleteView’s user friendly operator interface, users will now have the ability from the video client to save PTZ Presets by user defined names for easy reference when calling a PTZ camera to a saved preset position (example: N. Parking Lot, S. Parking Lot, N. Parking Ent., etc.). IP Camera Integration Symmetry CompleteView 4.6 also integrates with AMAG’s full lineup of Symmetry HD IP Cameras with support for advanced built-in Video Content Analytics (VCA). The user friendly Video Content Analytics offers a cost effective solution by enabling the Symmetry HD camera to process and send video analytic alarms to the Symmetry CompleteView VMS. VCA alarms include: Object Appear / Disappear, Object Direction, Object Dwell, Object Enter / Exit, Line Counters, Object Presence, Object Stopped, Object Tailgating, and Camera Tampering. In addition to AMAG’s full lineup of Symmetry IP Cameras, the Symmetry CompleteView 4.6 VMS integrates with an extensive list of IP camera models from manufacturers, such as: ACTi, Arecont, American Dynamics, Avigilon, Axis, Bosch, Brickcom, Hikvision, Honeywell, IDView, Immervision, IQinVision, Mobotix, Panasonic, Pelco, Samsung, Scallop, Sony, Toshiba, Vivotek…and more. CompleteView Design Tool The Symmetry CompleteView Design Tool Wizard was upgraded to include enhanced PowerDAS models, GuardStation Dual and Quad video client workstations, and the Extended Warranty options and Yearly Upgrade Program. Users can now select these options as they leverage the online Symmetry CompleteView Design Tool Wizard located on AMAG’s website. The Symmetry CompleteView Design Tool Wizard allows you to determine key design elements of your video security project. The design tool wizard will estimate the server hardware required to support your system design and will produce a printable report, either for a single server installation or for a multi-server/multi-site project. Results include: Required storage based on camera configurations Recommended server (or multiple servers) for Symmetry CompleteView software based on specified camera configurations Option to view with or without MSRP pricing and part numbers PowerDAS Enhancements Available in North America, the powerful Direct Attached Storage (DAS) units may be used with the Symmetry PowerPlus and PowerUltra NVRs. The PowerDAS is a low cost, high capacity direct attached storage offering that improves density and performance for capacity-intensive video surveillance applications. New with Symmetry CompleteView 4.6, users will have twice the backplane speed (12 GB/s) for increased performance. The PowerDAS units are available in 11, 22, 44 and 66 TB RAID 5 usable video storage configurations. Users can daisy chain up to two PowerDAS units to any PowerPlus or PowerUltra NVR.
OnSSI’s technology partnerships further expand the features and functionality of Ocularis At this year’s ASIS 2014 show, OnSSI is showcasing several innovative technology partnerships that further expand the features and functionality of Ocularis. Industry interest in the VMS platform’s open architecture and intelligent engineering continues to drive the development of new and exciting applications for Ocularis. “Technology collaborations provide users with higher levels of integration so they can better manage and control overall security. From its onset, Ocularis’ powerful engine has been cultivated to deliver a unified and intelligent platform to centralize a diverse range of security applications,” said Gadi Piran, President and CTO, OnSSI. “To realize this higher level of enterprise functionality, OnSSI continues to cultivate technology partnerships that yield new and expanded capabilities.” Partnerships featured in OnSSI’s booth include: IDentytech Solutions™ Ltd. delivers seamless management, operation and investigation of intrusion, fire, credentialing, video surveillance and IDM operations with on-the-fly video alerts and fast access to video and data using Ocularis. Razberi™ Technologies' ServerSwitch appliance combines an NVR, a high-powered PoE smart switch and Ocularis VMS and can function as a stand-alone recorder or as a distributed network of remote edge recorders centrally managed by Ocularis. Spectra Logic video retention products offer a cost-effective solution for recording, retaining and retrieving vast amounts of video for quick and easy search and playback via Ocularis at any time. INEX/ZAMIR License Plate Recognition (LPR) captures accurate digital information from a vehicle including license plate number, color, and make. IZ System fully integrates with the Ocularis platform and enables it with vehicle surveillance capabilities by providing instant notifications (alarms) for vehicles of interest and unusual driving patterns as well as LP based search for the surveillance video records related to the registered events. ImmerVision enables 360° video standard and delivers plug and play integration, full 360° coverage with no blind spots and immersive navigation of live or recorded de-warped videos on the Ocularis platform from major panomorph camera brands Sony, Brickcom, Arecont, Speco, CNB, UDP and more. Pivot3 hyper-converged infrastructure combines storage and server resources for surveillance into a single appliance. Pivot3 provides VMS failover, data protection, and 99.999% reliability to store and protect critical video data.
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