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A total of £1.6 billion worth of goods are reported as ‘lost’ to in-store theft in supermarkets each year, with figures increasing steadily. The presence of self-checkout systems have increased in supermarkets, as well as other industry retailers. By 2021, we’re globally on track to have 468,000 self-checkout machines in operation, nearly double the 240,000 in existence since 2016. While this increase comes with such benefits as reduced wait times for customers and staff costs, it also comes with a risk of retail theft at self-checkouts. With the circumstances the world now finds itself in i.e. mass unemployment, financial uncertainty, the retail industry has seen an influx in these types of petty crimes, hitting retailers during an already turbulent period. While retailers are taking precautions to protect themselves and their patrons in this new era of in-person shopping, it’s important to ensure the business itself is protected. A popular method to combat these fears is to employ on-site security personnel, however, as we continue to adapt to new operating guidelines, retailers must begin thinking past the immediate future, and begin implementing long-term security solutions to prepare for life after lockdown such as strong CCTV systems with remote access. How has the security industry adapted its services to a post-lockdown world? Technological innovations like thermal recognition are key to adapting security systems for a post-lockdown world. Businesses which previously relied on facial recognition now must update their methods to account for shoppers wearing masks on-site and in-store. By 2021, we’re globally on track to have 468,000 self-checkout machines in operation, nearly double the 240,000 in existence since 2016 Biometric systems are now able to identify people with face masks, and thermal recognition such ADT’s Thermi-Scan system which can track human body temperature without the need for contact. Implementing these safe protocol procedures protect both employees and customers against virus outbreaks such as COVID-19. The need for these advances in video surveillance will reportedly increase the biometric facial recognition market by 14 per cent by 2027. Artificial intelligence has been hailed recently as the way forward for remote security needs, and while business-owners continue to navigate procedures of returning to work post-lockdown, having remote access to real-time security monitoring is essential now more than ever. What are the main measures stores can take to prevent or reduce theft? Strategically placing a multi-camera surveillance system to ensure clarity, eliminate blind spots, and deter thieves should be top priority. It’s equally essential to invest in a system which has an efficient playback program, particularly in situations where reviewing important footage efficiently can offer vital information to the police force. Advances in video surveillance will reportedly increase the biometric facial recognition market by 14 per cent by 2027 As business-owners continue operating at reduced hours and with limited on-site staff, being able to access camera footage quickly and remotely is a key factor to consider. Whether owners opt to receive an alert on a mobile device allowing them to review notifications, or if their system is monitored by a remote security center, it’s important to be able to access footage quickly for added efficiency and ease. Facial recognition and AI have been popular points of discussion in relation to security cameras and CCTV. While careful considerations must be taken prior to utilising any sort of facial recognition technology, including conducting a Privacy Impact Assessment, the benefits include being provided with real-time tracking of repeat offenders which immensely helps the prevention of in-store theft. Here are some key points to consider when choosing in-store surveillance: Assess your needs – To get the best out of your security system, it is essential to analyze what your requirements are for your business as they might have changed to adapt to a post-lockdown world Camera setup – With store layouts shifting to accommodate social distancing guidelines, it’s important to re-evaluate the current set-up of any security cameras. Depending on any layout updates, it might be important to consider operating multiple cameras in one area to ensure a peripheral view and eliminate any blind spots Camera positioning – For optimal performance, check that light sources are not obstructing your view such as glare from the sun. It is also worth considering the height at which cameras are installed to maximize surveillance Check the focus – It is worth testing camera lenses bi-monthly to ensure that lighting or weather hasn’t affected the focus of the lens, resulting in a blurry visual Remote access – As guidelines continue to evolve, ensure you’re able to access any necessary camera footage quickly and safely in case of emergency Will we begin to see a reduction of theft as new technology is implemented? We’re beginning to see incidents of shoplifting and theft being taken more seriously by law enforcement. In the coming months, for the first time in Britain nearly twenty shoplifters who were either caught red-handed or identified on CCTV will be appearing before magistrates. While currently these court cases are being pursued by a private police force, these actions come after a Government plea to high-level police to prosecute shoplifters stealing under £200. Retailers have long voiced concerns that forces have abandoned low-level thefts and these steps are small but show that businesses are being heard. As innovations in surveillance security continue, we’ll be seeing a move away from human involvement which will create a more reliable and efficient system able to rely on machine learning and analytics. While there have been wider strides made in utilising AI for surveillance, these are largely being used currently by local governments to alert police forces to threats of criminal activity. It’s not unreasonable to think that in the near future, these types of smart technology will be employed by private businesses to analyze suspicious behavior or possible theft. However, as we see an increase in the advancement of security technology, we anticipate that those inclined to commit in-store theft will adapt their methods, therefore retailers should look to regularly evaluate their security needs to keep risks at bay.
Motion detection is a key feature of security systems in residential and commercial environments. Until recently, systems have relied heavily on closed circuit television (CCTV) and passive infrared (PIR) sensors, which both require significant investment and infrastructure to install and monitor. Developments in wireless technology are increasing home security possibilities. Few years ago, these developments led Cognitive Systems to discover that the wireless signals surrounding oneself can be used to detect motion. Known in the wireless industry as WiFi sensing, this technology brings many benefits that other motion detection solutions have not been able to provide. The working of WiFi sensing At Cognitive Systems, the company has used WiFi sensing technology to develop a motion detection solution called WiFi Motion™, which measures and interprets disruptions in RF signals transmitted between WiFi devices. When movement occurs in a space, ripples in the wireless signals are created. WiFi Motion interprets these ripples and determines if an action, such as sending a notification, is needed. Enabling this functionality in a space is incredibly simple. With a software upgrade to only one’s WiFi access point (or mesh router), motion sensing capabilities are layered into one’s WiFi network. Existing connected WiFi devices then become motion detectors without detracting from their original functions or slowing down the network. Using artificial intelligence (AI), WiFi Motion establishes a benchmark of the motionless environment and learns movement patterns over time, which could be used to predict trends. This allows unusual movement patterns to be detected with greater accuracy while decreasing the potential for costly false alerts. WiFi Motion requires no line-of-sight or installation WiFi sensing and other home monitoring solutions All of these capabilities are made possible by WiFi sensing and together create a motion detection system that provides unparalleled accuracy, coverage, privacy and affordability compared to other solutions on the market. PIR integration is far more complex and imposes electronic and physical design restrictions compared to WiFi sensing. In terms of placement, PIR systems are difficult to install, requiring line-of-sight and a device in every room for localization. WiFi Motion requires no line-of-sight or installation and is also a scalable solution compared to PIR. Much like cameras, PIRs can only cover so much space, but WiFi Motion can cover the entire home and even detect motion in the dark and through walls, without adding additional devices to the home. WiFi Motion detects less distinguishing context than cameras and microphones, but more context than regular PIR sensors for the perfect balance of privacy and highly accurate motion detection. Privacy solution While cameras have been the security solution for years, WiFi Motion offers a more affordable solution that can rival the privacy and coverage capabilities of even the most high-end cameras. With such a wide coverage area, one might think that WiFi sensing infringes on privacy, but actually, the opposite is true. With WiFi Motion, the contextual information collected cannot be used to identify a specific individual, unlike cameras which can clearly identify a person’s face or microphones, which can identify a person’s voice. It is different from other smart home security options that use cameras and microphones because it only senses motion using WiFi signals - it doesn’t “see” or “listen” like a camera or microphone would. This provides opportunities for added security in spaces where privacy might be a concern and installing a camera may not be a comfortable solution, such as bathrooms and bedrooms. The data collected is also anonymized and highly encrypted according to stringent industry privacy standards. Existing connected WiFi devices then become motion detectors Additional WiFi sensing applications Since WiFi sensing technology requires no additional hardware or subscription fees, it is much more affordable than other motion detection solutions. It can be used as a standalone solution, or it can be easily layered into more complex systems. This ease of integration, scalability and relatively low cost brings a lot of potential for various applications. Motion detection can trigger other smart devices in the network to turn lights on or off In eldercare, for example, WiFi sensing can be used to help seniors live comfortably in their homes for as long as possible. With the increasing aging population and high costs associated with care homes, the market for this application is considerable. Caregivers can use an app to monitor movement in their loved one’s home and be alerted about unusual movement patterns that could indicate a concern. For smart homes and other environments that have a network of smart devices, the artificial intelligence (AI) component of the technology allows for improvements to automated features. Motion detection can trigger other smart devices in the network to turn lights on or off or make adjustments to the temperature in a room. Security for the commercial sector For office buildings and other commercial properties, it is easy to see how all of these features could be scaled up to offer a highly accurate and cost-effective motion sensing and smart device automation solution. Cognitive Systems is closely involved with the development of WiFi sensing technology, working with various industry groups to establish standards and help it reach its full potential. WiFi Motion is merely the tip of the iceberg in terms of motion sensing possibilities, but its applications in the world of security are undeniably compelling. It is an exciting time for the wireless industry, as one works with stakeholders in the security space to explore everything this technology can do.
The safeguarding of premises through the monitoring of entrance and exit points has traditionally been a very manual aspect of security. Human operators have been relied on to make decisions about who to admit and deny based on levels of authorization and the appropriate credentials. The access control business, like many industries before it, is undergoing its own digital transformation But the access control business, like many industries before it, is undergoing its own digital transformation; one where the protection of premises, assets and people is increasingly delivered by interconnected systems utilising IoT devices and cloud infrastructure to offer greater levels of security and protection. Modern access control solutions range from simple card readers to two factor authentication systems using video surveillance as a secondary means of identification, right through to complex networks of thermal cameras, audio speakers and sensors. These systems, connected through the cloud, can be customized and scaled to meet the precise requirements of today’s customer. And it’s the ease of cloud integration, combined with open technologies and platforms that is encouraging increasing collaboration and exciting developments while rendering legacy systems largely unfit for purpose. Remote management and advanced diagnostics Cloud technology and IoT connectivity means remote management and advanced diagnostics form an integral part of every security solution.Cloud technology and IoT connectivity means remote management and advanced diagnostics form an integral part of every security solution. For example, as the world faces an unprecedented challenge and the COVID-19 pandemic continues to cause disruption, the ability to monitor and manage access to sites remotely is a welcome advantage for security teams who might otherwise have to check premises in person and risk breaking social distancing regulations. The benefits of not physically having to be on site extend to the locations within which these technologies can be utilised. As an example, within a critical infrastructure energy project, access can be granted remotely for maintenance on hard to reach locations. Advanced diagnostics can also play a part in such a scenario. When access control is integrated with video surveillance and IP audio, real-time monitoring of access points can identify possible trespassers with automated audio messages used to deter illegal access and making any dangers clear. And with video surveillance in the mix, high quality footage can be provided to authorities with real-time evidence of a crime in progress. Comprehensive protection in retail The use of connected technologies for advanced protection extends to many forward-looking applications. Within the retail industry, autonomous, cashier-less stores are already growing in popularity. Customers are able to use mobile technology to self-scan their chosen products and make payments, all from using a dedicated app. From an access control and security perspective, connected doors can be controlled to protect staff and monitor shopper movement. Remote management includes tasks such as rolling out firmware updates or restarting door controllers, with push notifications sent immediately to security personnel in the event of a breach or a door left open. Remote monitoring access control in storage In the storage facility space, this too can now be entirely run through the cloud with remote monitoring of access control and surveillance providing a secure and streamlined service. There is much to gain from automating the customer journey, where storage lockers are selected online and, following payment, customers are granted access. Through an app the customer can share their access with others, check event logs, and activate notifications. With traditional padlocks the sharing of access is not as practical, and it’s not easy for managers to keep a record of storage locker access. Online doors and locks enable monitoring capabilities and heightened security for both operators and customers. The elimination of manual tasks, in both scenarios, represents cost savings. When doors are connected to the cloud, their geographical location is rendered largely irrelevant. Online doors and locks enable monitoring capabilities and heightened security for both operators and customers They become IoT devices which are fully integrated and remotely programmable from anywhere, at any time. This creates a powerful advantage for the managers of these environments, making it possible to report on the status of a whole chain of stores, or to monitor access to numerous storage facilities, using the intelligence that the technology provides from the data it collects. Open platforms powers continuous innovation All of these examples rely on open technology to make it possible, allowing developers and technology providers to avoid the pitfalls that come with the use of proprietary systems. The limitations of such systems have meant that the ideas, designs and concepts of the few have stifled the creativity and potential of the many, holding back innovation and letting the solutions become tired and their application predictable. Proprietary systems have meant that solution providers have been unable to meet their customers’ requirements until the latest upgrade becomes available or a new solution is rolled out. This use of open technology enables a system that allows for collaboration, the sharing of ideas and for the creation of partnerships to produce ground-breaking new applications of technology. Open systems demonstrate a confidence in a vendor’s own solutions and a willingness to share and encourage others to innovate and to facilitate joint learning. An example of the dynamic use of open technology is Axis’ physical access control hardware, which enables partners to develop their own cloud-based software for control and analysis of access points, all the while building and expanding on Axis’ technology platform. Modern access control solutions range from simple card readers to two factor authentication systems using video surveillance as a secondary means of identification Opportunities for growth Open hardware, systems and platforms create opportunities for smaller and younger companies to participate and compete, giving them a good starting point, and some leverage within the industry when building and improving upon existing, proven technologies. This is important for the evolution and continual relevance of the physical security industry in a digitally enabled world. Through increased collaboration across technology platforms, and utilising the full range of possibilities afforded by the cloud environment, the manufacturers, vendors and installers of today’s IP enabled access control systems can continue to create smart solutions to meet the ever-changing demands and requirements of their customers across industry.
There was a time when men dominated the physical security industry. On second thought, that time is today. Even with increasing numbers of women entering our community, it’s an industry that is still mostly populated by men. But change is coming, and the industry as a whole is benefiting greatly from a surge in female voices. We asked this week’s Expert Panel Roundtable: What is the changing role of women in security?
A security system upgrade at one of Australia’s most prestigious universities has seen Gallagher’s solutions installed at campuses across Melbourne. According to the University of Melbourne, Gallagher was selected for the upgrade due to their strong integration capability, commitment to supporting the university’s long-term site plan, and investment in development. Gallagher worked in partnership with the university and Gallagher Channel Partner MGA Electronic Security to roll out the upgrade in over 150 buildings across seven campuses. The partnerships were integral to the success of the rollout, ensuring the system was configured to best meet the university’s needs. System flexibility “We’re impressed with not only the flexibility of the system, but the support from Gallagher,” says Adam Leach, Security Systems Coordinator at the University of Melbourne. Project Leads from the university visited Gallagher’s head office in Hamilton, New Zealand, prior to the project beginning. The upgrade included access control for over 3,000 doors, over 177,000 cardholders, and thousands of inputs “The opportunity to visit Gallagher and see their investment in R&D showed us that they are committed to growth and future developments. We were looking for a long-term business relationship, and we are definitely confident we have chosen the right solution.” Complete site control The upgrade included access control for over 3,000 doors, over 177,000 cardholders, and thousands of inputs. Gallagher Command Center software, a powerful solution offering complete site control from one central platform, runs at the heart of the university’s security system. “The integration capabilities of Gallagher’s Command Center are second to none,” says Leach. The university has integrations with Active Directory, Unicard, Syllabus Plus, IndigoVision and Schindler. People safety One of the key decisions in choosing the Gallagher system for their upgrade was its flexibility to grow with the university. “Our security solutions are designed to protect sites now and into the future,” says Scott Johnstone, Gallagher’s National Sales Manager, Australia and Papua New Guinea. “We’re pleased to be able to support the University of Melbourne with their long-term plans, all while ensuring the safety of their people, assets and information.” MGA Electronic Security completed the upgrade project quicker than expected and on budget, undertaking the entire system changeover in under 18 months.
Resort World Casino New York City, (RWNYC) is the only legalized gaming casino in New York City. Its location near JFK International Airport meets New York State gaming regulations regarding geographical requirements, in order to protect visitors, patrons, and the casino’s assets. With approximately 400 million dollars channeled through its facility each week, the casino’s concerns include security across multiple points of entry, vendor offices, cashier cages, count room areas, and high limit rooms. The casino has an average of 15,000 guests per day, approximately 1,000 employees and 6,500 parking spaces. The requirement to accurately monitor and protect Resort World’s guests, facility, and personnel, demanded a state-of-the-art solution that could meet its complex security needs. Comprehensive security and surveillance program Gallagher worked closely with Resort World to understand their unique challenges In order to create and maintain a safe and secure environment for all, Gallagher worked closely with Resort World to understand their unique challenges. A comprehensive security and surveillance program were implemented to seamlessly integrate people, processes, and technology. This program included: Integration with iTrak System, providing up-to-date information on personnel and incident reports from all departments. Synectics VMS Integration (with more than 2,000 HD cameras), to control doors, acknowledge alarms, link cameras to alarms, and alter the mood of the monitor room by changing the color of the lighting. If an alarm is activated the monitor room lighting turns red. Open Process Control Integration, to automatically generate VMS alerts. These alerts convert to a WAV (audio) file that announces the location of the alert and then directs cameras to the specific area of interest. Interface and automatic export of the Employee Dining Buffet record to payroll weekly. Scalable security solution Director of Surveillance at Resort World New York City, Jason Arnett, and his team have completed the Gallagher Access Technician Training Course and are qualified as first responders. A+ Technology & Security in Bay Shore, New York is Gallagher’s Certified Channel Partner and service provider for RWNY. “Security of the property is key to the success of our business,” says Jason. “Having a system that is capable of numerous customizations, while being scalable to the constant demand for growth, proves it is an all-around solid security system for our environment.” Customer inspired Resort World Casino New York City identified a need for a solution that would disable employee access cards at the end of their shift. Employees were required to pass through a security checkpoint at the start of their day to reactivate their access card. To streamline this process, Resort World selected Gallagher’s Action on Access integration. Jason explains, “This significantly enhanced the security of the property by taking fear out of the equation.” Gallagher Action on Access integration ID badges are no longer active while off property, activation of the ID is done in the presence of security ID badges are no longer active while off property, activation of the ID is done in the presence of security, meaning unauthorized access to the property due to a lost ID badge is no longer a concern. Additionally, in the event of an emergency, a report can be run producing an accurate account of who is in the building. Lastly, it requires staff to enter and exit the property though one particular entrance, limiting the possibility of internal theft. Ultimately, Action on Access delivers a two-fold protection plan. Cardholder selection is regulated by the state to ensure that no individual has full capability to create a complete cardholder credential or select access for the cardholder. In order to maintain compliance with state regulations, RWNYC utilizes features included with Gallagher Command Centre such as dual access point authorization, interlocks, and security alarms tied-in with output to control lights, as well as additional device notifications. Authorized and secure access control In order to provide enhanced protection and authorized access control, several mantraps were positioned in critical areas of the facility. These mantraps allow RWNYC staff to know who is on duty. This step, in conjunction with Action on Access, provides a significant safety measure as it allows for the enabling and disabling of card access with time restraints, in the event a card is lost or compromised.The Gallagher system is fully customisable to meet and exceed gaming regulations for this property" “With Gallagher’s latest software update, we’ve been creating more customized views for our staff to better monitor particular areas,” says Jason. Email alert notifications are used to inform Player Development that an invited guest is entering the private gaming space, allowing a greeter to welcome them and provide best in class customer service. Gallagher security system Gallagher’s security solution affords RWNYC a reduction of five to eight hours of labor per week by utilizing Command Center’s reporting and auditing capabilities. “The Gallagher system is fully customizable to meet and exceed gaming regulations for this property. It is modular and can be divided into multi-tenant features. Gallagher’s functionality and flexibility are only limited by your imagination,” Jason summarized. Gallagher Command Center is at the center of Resort World Casino New York City’s thorough and complex security program, helping protect their world class entertainment facility by safeguarding physical property, minimizing risk, and reducing operational costs.
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