Jeff Burgess’ career has spanned nearly 40 years in various segments of the computer industry, getting his start as a company shipper and working his way up to Vice President of Sales seven years later, within that same organization. He founded Burgess Computer Decisions, Inc., (BCD) in 1999, building high-availability servers for Fortune 500 companies. Burgess has been married for 33 years to Joanne, and has three children, one daughter-in-law, and two dogs.

How did you come to work in the security industry?

A fluke chance meeting in early 2008 led to the inception of BCDVideo via a customer-generated issue at a local GE site introduced me to the security industry. Another case of “good service wins the day”.  We had already been established as an organization trained to provide high-availability servers and even higher-availability customer service to Fortune 500 accounts. We simply flipped that model to the security integrators and it was, frankly, nothing they had ever seen before.

What is the best professional advice you have received?

First get the deal, then worry about it”. I learned that from Judson Beamsley, then President of Tek-Aids Industries, the company I started with as a shipper. He had just won (from Illinois) a multi-million three-year State of Texas contract on product he did not sell. When questioned on not carrying the product, he replied “we will now!” Sure enough, that manufacturer beat a path to our door. It’s never failed me since.

Quick Facts
Favorite album Close to the Edge, Yes
First job
Warehouse/shipper at 16 for my Dad’s paper company
Sweet or savory Spicy!
Favorite film Animal House
Dogs or cats Dogs

What's something few people know about you?

I met my best friend, Gary, in high school detention during sophomore year. Eleven years later, he fixed me up with my now-wife on a blind date that neither one of us wanted to go on. Joanne was his fiancé Monique’s sorority sister. We were engaged in six weeks and married in six months. 45 years later, the four of us are still best friends, and live three miles apart. Best (and only!) Roman candle I ever set off down a school hallway!!!

What's the most rewarding thing about what you do for a living?

At this point in my career, the ability to mentor young people within my company is one of my greatest rewards.  We work with a local organization which supports first generation and under-served college-bound students. We sponsor a number of these students as paid interns. Also within my company, we strongly encourage opportunities for both personal and professional growth and development. If no one had given me the opportunity, where would I be?

Jeff Burgess of BCDVideo enjoys cooking in his time away from the security industry
Jeff Burgess particularly enjoys grilling and barbecuing - and appreciates spicy food

What are your interests, hobbies and passions outside security?

My passion is my wife and our family. I enjoy being with them and we have a special bond. My wife and I play golf and travel the world together, enjoy good food and friends. Or just stay home together.

As for hobbies or interests, I really enjoy grilling and barbecuing (there IS a difference). I spent three years in Austin, Texas in the early ‘80’s and was tutored in this fine art. I have a beef brisket published at a spice house website, whose rub I use.

Where was your last vacation?

Our last vacation was Budapest, Berlin, and Copenhagen. I wrapped work meetings around the first and last stop, and had a wonderful work-free weekend in Berlin. We loved all of these new experiences. That tends to be the norm when we travel.

But more excited about our next vacation. Taking a Barcelona-to-Barcelona cruise in mid-July. Never have cruised before and never have totally shut work off for two weeks. Doing both. Joanne has always wanted to cruise and deserves my time after 20 years sharing me with the company - she’s getting both.

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Industry Experts Reflect On Technology And Operational Impacts Of COVID-19 Pandemic
Industry Experts Reflect On Technology And Operational Impacts Of COVID-19 Pandemic

Close collaboration with customers has been a hallmark of the physical security industry for decades. And yet, less ability to collaborate face-to-face to discuss customer needs has been a consequence of the COVID-19 pandemic. “True innovation, which comes from close collaboration with customers, is more difficult to achieve remotely,” said Howard Johnson, President and COO, AMAG Technology, adding “Not being able to visit in person has not been helpful. Kurt John, Chief Cyber Security Officer at Siemens USA, adds “We need to plan intentionally with a strategic approach for collaboration and innovation.” Securing New Ground virtual conference Security experts from three manufacturers reflected on the impact of COVID-19 on the physical security industry Security experts from three manufacturers reflected on the impact of COVID-19 on the physical security industry at a ‘View from the Top’ session, during the Securing New Ground virtual conference, sponsored by the Security Industry Association. Their comments covered business practices during the pandemic and the outlook for technology innovation in response. “We had to pivot quickly on business models and create a cross-portfolio team task force to discuss how we can leverage technologies to help customers [during the pandemic],” said John, adding “We are having outcome-based conversations with customers about their businesses and operations, and how we can combine short-term benefits with long-term growth and flexibility.” But some of those conversations are happening from a distance. Results-oriented approach in remote work environment After the pandemic took hold, Siemens shifted rapidly to remote work and embraced other infrastructure changes. “We had to refocus and lead with empathy, flexibility and trust,” said John, adding “We gave our staff flexibility to set their hours and used a results-oriented approach.” There is also a social element missing in the work-from-home model. “Virtual coffee machines do not replace being there in person,” said Pierre Racz, President and CEO, Genetec, adding “Small talk about the weather is important psychological elements.” Positives in using multi-factor identity management He predicts that, in the future, office hours may be reduced, but not floor space, with space needed for in-person collaboration and long-term social distancing. Employees will come to the office to do collaborative work, but can work from home to accomplish individual tasks that may be ‘deferred’ to after-hours, when the kids have been fed. When the pandemic hit, Genetec had resumed 95% of their operations within 36 hours, thanks to their use of multi-factor identity management. They did not suffer from malware and phishing issues. “Multi-factor is really important so that well-engineered phishing campaigns are not successful,” said Pierre Racz. Shift to ‘Zero Trust’ model All three panelists noted a coming skills gap relating both cyber security and systems integration Remote working technologies are shifting to a ‘zero trust’ model, in which access to systems is granted adaptively based on contextual awareness of authorized user patterns based on identity, time, and device posture. For example, an office computer might have more leeway than a home computer and a computer at Starbucks would be even less trusted. The approach increases logical access security while providing users their choice of devices and apps. Skills gap in cyber security and systems integration A growing skills gap has continued throughout the pandemic. “Where we have vacancies, we have struggled to find candidates,” said Howard Johnson. All three panelists noted a coming skills gap relating both cyber security and systems integration. New technologies will clearly require new skills that may currently be rare in the workforce. Cyber security will become even more important with growth in new technologies such as AI, machine learning, 5G and edge computing. A workforce development plan is needed to address the technologies and to enable companies to pivot to new business needs, said John. Adoption of temperature sensing solutions From a technology viewpoint, Johnson has seen attention shift to the reception area and portal, away from touch technologies and embracing temperature sensing as a new element. There have also been new requests for video and audio at the portal point, to create methods of access and egress that do not require security personnel to be present. “Some customers are early adopters, and others are waiting for the market to mature before investing,” Howard Johnson said. “Security companies have been faced with the need to respond rapidly to their customers’ needs during the pandemic, but without seeming like ‘ambulance chasers’,” said Pierre Racz. In the case of Genetec, the company offered new system capabilities, such as a 'contamination report', to existing customers for free. Move to a hybrid and flexible work environment In the new normal, the pendulum will swing back to the middle with more flexibility and a hybrid approach" An immediate impact of the pandemic has been a reduction in required office space, as more employees have worked from home, raising questions about future demand for office space. “The pendulum tends to swing to the extremes,” said Kurt John, adding “In the new normal, the pendulum will swing back to the middle with more flexibility and a hybrid approach.” “Users will be much more careful about letting people into their space, which requires more policies and procedures,” said Lorna Chandler, CEO, Security by Design, who participated in a panel at Securing New Ground about how the pandemic is changing commercial architecture and access control. “Users should also be careful in the rush to secure premises from COVID-19 that they don’t violate HIPAA laws or create other potential liabilities,” adds Chandler. Continuum of mechanical and electromechanical devices Mark Duato, Executive Vice President, Aftermarket, ASSA ABLOY Opening Solutions, said a “Continuum of mechanical and electromechanical devices is needed to protect premises and ensure convenient operation of an access control operation.” “First and foremost, the immediate reaction to the impact of COVID-19 is to rush to educate and invest in technologies to increase the ability to analyze people,” said Duato, who also participated in the access control panel. Shift to touchless, frictionless access control “The move to touchless, frictionless access control “is really a collaboration of people, process and technology,” said Valerie Currin, President and Managing Director, Boon Edam Inc., adding “And all three elements need to come together. Touchless and frictionless have been in our market for decades, and they’re only going to become heightened and grow. We’re seeing our business pivot to serve markets we have not served in the past." More and more data is a feature of new systems, but is only helpful when it is analyzed. “We all live in a world of data, or IoT and sensor technology,” said ASSA ABLOY’s Mark Duato, adding “But we don’t want to be crushed by data. Data is only helpful when you can reduce it to functional benefits that will help us innovate. We have to take the time to squeeze the value out of data.”

How Integrators And Their Customers Reacted To COVID-19 Pandemic
How Integrators And Their Customers Reacted To COVID-19 Pandemic

The COVID-19 pandemic has provided a double challenge to physical security systems integrators. For one thing, they have had to adapt their own businesses to survive and thrive during the pandemic. On the other hand, they have also been faced with new challenges to serve their customer’s changing needs. Global pandemic effects One integrator company, North American Video (NAV) took the now-familiar steps most companies confronted to adapt their business model to operations in a global pandemic – they suspended all non-essential travel and face-to-face meetings. At one point, NAV had a single employee in the New Jersey headquarters and another one in the Las Vegas office. The rest worked from home, with other offices opening as needed over the following weeks. Another integrator, Convergint Technologies, was able to adapt its approach to the pandemic, location by location, across the United States. The integrator benefitted from its leadership structure, with local managers in various regions who are autonomous and could react to what was happening in each region. Virtual workforce “We saw a dip in April and May, but since then, we have seen business pick back up,” said Mike Mathes, Executive Vice President, Convergint Technologies. The Business of Integration virtual conference sponsored by the Security Industry Association (SIA) “We already had tools and infrastructure deployed to support a virtual workforce. We had the software and the right equipment, and that has allowed us some flexibility to approach the repopulation of our offices in a gradual way.” The impact of COVID-19 on integrators and their customers was the main topic of discussion at a session on The Business of Integration at the Securing New Ground virtual conference sponsored by the Security Industry Association (SIA). Remote monitoring North American Video also benefitted from having technical personnel spread across the United States. By assigning work duties on the basis of geography, they could travel by car with less risk than air travel. They also increased their use of remote monitoring and support to avoid extra visits to customer sites. With 80% of the business in the gaming industry, North American Video saw a profound impact on their customers with the almost complete shutdown of casinos during the early days of the pandemic. Even though gaming was impacted particularly badly by the virus, NAV stayed engaged working on four or five large casino construction projects that continued throughout the shutdown. Revenue shortfalls State legislatures will approve more casinos to help plug the holes in their budgets Other casinos took advantage of empty facilities to make needed upgrades without worrying about disrupting casino operations. “A lot of our strong, long-term clients have sought to perform upgrades during the downtime, including needed service and maintenance,” said Jason Oakley, President and CEO, North American Video (NAV). “When gaming was closed, you were allowed in the facilities to work.” Oakley also sees long-term optimism for the casino business, which will offer a means for state and local governments to make up revenue shortfalls. “State legislatures will approve more casinos to help plug the holes in their budgets,” Oakley predicted. Demands for technology Oakley and NAV have seen an evolution in customer demands for technology in light of the pandemic. The trick is to differentiate between demand that is an immediate reaction versus technology trends that have more staying power.  Although customers were keen on purchasing thermal cameras, for example, NAV did the research and recommended against the use of the technology to some of their customers. Artificial Intelligence for social distancing The use of artificial intelligence (AI) for a variety of applications seems to have more staying power. “One area of interest at a high level is modification and repurposing of AI for face mask detection, social distancing and people tracing, including integration into existing cameras,” said Oakley. “If the hospitality industry comes to terms with the new normal with smaller restaurant capacities, there may be an opportunity to use AI for social distancing.” Contact tracing and visitor management technology Mathes of Convergint sees a massive change as customers move toward managed services, accelerating the change with new use cases. We have an entire group that focuses on new solutions and what customers are looking for" As offices seek to repopulate when the pandemic subsides, customers are looking for new uses of existing technologies, added Mathes. “We have an entire group that focuses on new solutions and what customers are looking for,” he said. “They need to understand who is in the building and where they go in the building. If we know someone was only in the cafeteria from 10 to 11 a.m., we can know who was in the cafeteria at that time.” Opportunity for vertical markets to move forward He predicts technologies for contact tracing and visitor management tracking who’s in the building and where will be around for a long time to come. "Various customers and vertical markets are looking at the slowdown differently," said Mathes. "For example, while airlines have slowed down, the view from the airport market is more long-term." “They have 15-year plans, and [the slowdown] is an opportunity to move forward. In the technology space, data centers are expanding. “We try to focus our resources on areas where the money is being spent,” said Mathes. “Our K-12 group has seen an 80% growth over 2019. The money is tied to bonds, so there hasn’t been a slowdown relative to revenue.” He said Convergint is cautiously optimist about 2021.”

The Future Of Property Security: In-House Processing Units Versus Cloud-Based Video Surveillance Systems
The Future Of Property Security: In-House Processing Units Versus Cloud-Based Video Surveillance Systems

Nowadays, everything seems easier in the matter of surveillance. Sophisticated technology safeguards our valuables for us without asking for anything in return. But what if it’s not true? What if it comes with a price? Video surveillance systems are a popular way to keep the property under constant control. It’s not rare that the technological sophistication of these systems puts us in awe. They make us feel, and be, safe. Yet, there are doubts when it comes to ensuring privacy. And these worries are understandable. Privacy abusers wait around every corner. Some of the fish for data coming from our monitoring systems. Should we then give up and go back to the in-person property guarding? Not really. Countless advantages make an intelligent video surveillance system worth trying. How to find the best solution within the video surveillance systems? Which system is the most secure in protecting us from the threats of privacy abuse: in-house processing unit, or the cloud? Desire for safety Every human wants to feel safe. At the bottom of Maslow's "Needs Hierarchy," there are two most essential points. We desire to fulfill our physiological necessities - the need for food, water, warmth, and rest. In the second place, also fundamental is a need for security.Security doesn’t only mean keeping burglars away from the property Today's fast-paced world changes its outer expression, yet the significance of security is constant. We crave to feel safe and we are ready to do a lot to achieve it.  The core truth to begin with when it comes to security is its definition. Security doesn’t only mean keeping burglars away from the property. If it did, we would be content with any camera surveillance system, regardless of its privacy threats. The issue is more complex. Humans value their privacy. Not only keeping our valuables safe but also being away from the sight of others matters to us. We put efforts to protect our privacy, whether it comes to houses, businesses, or sensitive data. Data privacy Why is it so important? Ongoing cases of privacy invasions prove that data finds "new owners" very fast. These data takeovers can result in a major inconvenience and robbery on a large scale. Main privacy threats are information collection, processing, dissemination, and invasion. We want to protect data obtained by video surveillance systems. Privacy and security are sometimes compared to water and oilThese are, for example, video registrations, times of entrance to the property, number and identities of visitors, etc. Privacy and security are sometimes compared to water and oil. They say you can have security but you’ll lose privacy. They say you can have privacy, but you’ll lose security. These common convictions inspired a new generation of companies to create privacy-first security solutions. They are, in other words, security systems focused on not sacrificing privacy. Cloud-based systems Most of the time, popular video surveillance systems but at the same time insecure when it comes to privacy are running on the cloud. There has been a long discussion about its safety and it continues to raise privacy concerns. These systems too often fail in ensuring privacy, and they are vulnerable to hacking. Ring, Nest, and other home security companies experienced compromising mishaps on a large scale. It's not a secret that some cloud-based companies partner up with police departments. Also, if your data is too available, tech companies can sell it to advertisers.Data uploaded onto the cloud is exposed for anyone to meddle with Data uploaded onto the cloud is exposed for anyone to meddle with. According to the book The Age of Surveillance Capitalism_ The Fight for a Human Future at the New Frontier of Power by Shoshana Zuboff “Nest takes little responsibility for the security of that information and none for how other companies will put it to use. In fact, University of London legal scholars Guido Noto La Diega and Ian Walden, who analysed these documents, reckon that were one to enter into the Nest ecosystem of connected devices and apps, each with their own equally burdensome terms, the purchase of a single home thermostat entails the need to review nearly a thousand contracts.” Security and privacy vanish once a smart home system enables remote access. In-house processing units It all leads to the conclusion that keeping data in the in-house processing unit is safer and more private. It keeps us away from the eyes of governments, corporates, advertisers, and hackers. And since the market is proactive, solutions in that department came fast. Thanks to the advances to the internet of things (IoT), edge computing, and machine learning, it will be possible in the near future to find different surveillance private-secure systems on the market. A privacy-centered "architecture" processes and stores camera footage inside the propertyThey will combine the most advanced technology with sophisticated privacy protection. In the in-house option, a privacy-centered "architecture" processes and stores camera footage inside the property. For example, one Seattle-based startup is working on a solution that uses specialized IP cameras that work in groups with an edge computing device. An AI (artificial intelligence) algorithm analyses all the footage taken by the cameras. Once it detects anomalies, it notifies the final user. Those systems don't upload any of the customers' data to the cloud, they keep privacy and all the information at the customer's home. The in-house processing unit can learn to differentiate what its user marks as important. The system captures and saves only those pieces of information. Smart surveillance systems To give an example: users who wish to know when their dog is outside can set the cameras to detect it. If they wish to turn a blind eye to burglars, they are free to do it. Smart surveillance systems work with facial matching and pose detection technology. They can detect individuals that haven’t logged on to the system. This tool respects an ethical protocol. It isn’t sensitive to a specific gender, race, or age. Its purpose is to detect behavior identified as suspicious without targeting individual identities. By identifying people who aren’t a part of your daily routine, the system cuts any kind of security risk. The in-house processing unit video surveillance systems "do the watching" for you. The newest in-house processing unit video surveillance systems will sharpen the feature of crucial importance - privacy protectionThat revolutionises the way we think about security. The system that integrates all the security visual sensors into the “brain” of the system is the smartest and safest idea on the market. This “brain” later decides whether to notify the user about the potential danger or let it go. It deletes every irrelevant piece of data on the spot. This kind of cognitive machinery saves both your time and bandwidth. Thanks to them, you get rid of unnecessary alerts. The newest in-house processing unit video surveillance systems will sharpen the feature of crucial importance - privacy protection. The newest technology offers a plenitude of sophisticated surveillance methods. Our task is to choose the right one. The one that not only protects our properties and valuables but also our privacy.