2017 demonstrated the need for increased safety, security, and collaboration. We predicted that there would be an increase in the role of cybersecurity in 2017, and without a doubt there was great focus around the need for stronger network security protocols.

Growing Focus On Cybersecurity

Cybersecurity continues to be top of mind and organizations demand solutions that are cyber-secure. Manufacturers, integrators, and end-users must actively collaborate to develop policies and solutions that reduce exposure to cybersecurity challenges; this includes ensuring that all network devices are updated with the latest versions of software and firmware, and implementing best practices around things like password hygiene.

One of the interesting benefits of the increased focus on cyber protection is the greater collaboration between our customers' physical security and cybersecurity teams. This approach will further propel stronger security measures across a business’ infrastructure.

The increased focus on cyber protection is the greater collaboration between our customers' physical security and cybersecurity teams
It is important to implement best practices around areas like password hygiene

Additionally, as the growth of Big Data and the Internet of Things continues onward, a strong partnership between multiple departments allows for a quicker fusing of data sources, leading to streamlined investigations and more rapid response.

Technology Helping To Troubleshoot

Over the past year, the healthy economy has enabled Verint’s customers to continue to invest in projects that maintain and improve their security, reduce fraud, and enhance customer engagement. Companies are willing to invest in projects that fuse rich data sources to improve speed to resolution as well as long-term costs. 

We see an overall trend of our customers being able to move from simply reacting, to proactively trying to identify the potential areas where fraud can occur, and address the exposure before it becomes a problem.

From a technology perspective, deep-learning analytics are now replacing traditional video analytics in applications like face and license-plate recognition. Over the next several years, we expect to continue to see this technology solve unique industry problems that are not currently possible with existing technology.

This technology can solve unique industry problems that are not currently possible with existing technology
Deep-learning analytics are now replacing traditional video analytics in facial recognition

A Fully Cloud-Enabled Solution

The continued evolution to more cloud-based solutions will impact our customers because they will be able to choose whatever architecture best suits their needs, whether it be a fully on-premise solution, fully cloud-enabled solution, or a hybrid architecture. With the further evolution of the cloud, end-users will be the winners as they adopt solutions that are easier to install and configure, as well as easier to manage, support, and use, resulting in a lower overall total cost of ownership and an improved customer experience.

Verint’s business continues to grow because of our heavy focus on physical security, cybersecurity, and customer experience. This deep focus helps us develop solutions that mitigate problems in an easy, user-friendly manner. Looking forward to 2018, we will continue to invest in these areas and expect to continue to help our customers face challenges as an experienced and committed partner.

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Alex Johnson Senior Director of Product Marketing, Verint Systems

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