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George Mason's magnetic ID card system needed to be replaced with a more efficient smart card solution As the commonwealth of Virginia’s largest public university, George Mason University has a population of more than 30,000 students with nearly 5,000 facility members and 2,000 contractors on campus. Showing no signs of slowing its student enrollment, George Mason is a rapidly expanding campus with new facilities and residential halls under construction, and new services being deployed each year. However, an outdated and vulnerable Mason ID card system needed to be replaced with a more secure and comprehensive “one card” solution that could provide better security, efficient end-to-end issuance capabilities and connect card holders to new services and departments on campus. Most importantly, the university needed a cost-effective migration plan if it were to completely replace its legacy student ID card system. Vulnerabilities Of Magnetic Swipe Technology For over a decade, George Mason has been issuing Mason ID cards with magnetic swipe technology to its students, faculty and contractors. These legacy cards not only wore out quickly but they relied on a security technology that lacked the cryptographic capabilities of smart cards, and were thus susceptible to cloning and counterfeiting. It was also difficult to update and manage old campus door locks and cards. Needing to address today’s increasing security challenges, George Mason also recognized that with any new technology deployment on campus, they had an opportunity to lay a foundation that would help the university meet the needs and the expectations of a very technology-savvy generation of students. Greater campus security could be achieved by moving to a new contactless smart card technology, but the greatest efficiency and convenience would come from leveraging the power of a flexible, “one card” solution that enabled the Mason ID to be used with not only access control systems, but other value-added applications and services on and off campus. The greatest efficiency andconvenience would come from leveraging the power of a flexible, “one card” solutionto be used with othervalue-added applications Determined to move to a new and comprehensive ID solution, George Mason was conscious of its limited budget and the time and cost associated with replacing existing card infrastructure and ultimately, rebadging its more than 30,000 card holders on campus. Migrating To A Smart ID Solution By working with HID Global and its parent ASSA ABLOY, George Mason was able to design a cost-effective and comprehensive, end-to-end ID solution that would enable university administrators to migrate their existing card system over an expected five years. Simultaneously compatible with the legacy student ID cards and the existing hardware on campus, this new solution would be deployed slowly and consist of the following: HID Global multiCLASS SE® readers, as well as PERSONA® Campus Software and SARGENT Passport® locks from HID Global’s parent company, ASSA ABLOY. Chosen for their built-in encryption and enhanced security, the multi-technology readers and locks also support the legacy magnetic stripe (magstripe) cards used on campus as well as newer, contactless card technology. Seos® smart cards from HID Global were chosen for their advanced security, interoperability between the new locks and readers, and the multiple card applications enabled by its breakthrough technology. For instance, the university leveraged HID Global OMNIKEY® desktop readers to extend the Seos card’s use to check out library books and to pay for meals in the cafeteria. HID Global FARGO® DTC4500e ID card printers and encoders along with its Asure ID® card personalization software were installed at the campus card office. Cards are personalized by printing student information to the card at the same time encoding and programming of both magstripe and Seos technologies are completed for each multi-tech card in a single, inline issuance process. Total issuance time is drastically reduced, data entry mistakes are eliminated and the new ID cards are printed at higher quality with more durable lamination. "With the new printers andAsure ID software, we were able to really streamline the entire card process and set up a true one-stop shop on campus" “One of our goals is to get the students out of the card office as quickly as possible. We wanted something that was seamless, so staff could search for the person, verify the identity, print the card and hand it to the person, knowing that it would work right away,” said Jerry Baugh, Director of the Mason Card Office with George Mason University. “With the new printers and Asure ID software, we were able to really streamline the entire card process and set up a true one-stop shop on campus that not only reduced the waiting time for the student, but produced a more durable and better looking card that eliminated the hassle and costs of replacing cards that used to wear out too quickly.” George Mason worked closely with HID Global and ASSA ABLOY to chart a three-year migration path for its new solution. To date, George Mason has installed about 3,500 new HID Global readers and ASSA ABLOY locks, and has issued more than 12,000 new Mason ID cards to incoming freshmen to start. The university expects to complete its card migration by 2017 with more readers and locks to follow. Powered by Seos smart card technology, the new Mason ID cards are initially being used for accessing facilities, residence halls, library and cafeteria services. The multi-technology readers and locks ensure the total system also works with the older magstripe ID cards still in use. Potential applications for the new Mason ID include cashless payment for the Washington D.C. transit system, time and attendance when at the gym, and even generating one-time password (OTP) soft tokens to allow students and faculty to access cloud applications, data and other services in the future. State-of-the-art University Access Control The university now has state-of-the-art facility security as well as real-time control when a lock-down or other changes are needed. They also can quickly and easily modify their access control system, including updating card privileges, revoking and replacing lost or stolen cards, and adding or removing applications, while the new ID card also frees the students to easily access so many aspects of campus life. The move to a Seos-basedtechnology solution has provided the university with more freedom of choice and the ability to add more applications The move to a Seos-based technology solution has provided the university with more freedom of choice and the ability to add more applications as it scales in the future, while providing the confidence that the university is receiving the best-in-class security and privacy protection for its students and staff. In the coming years, George Mason has positioned itself to take full advantage of its ID system to extend not only the many uses for the Mason ID, but the form factor of the student ID itself. “For us, Seos is a short step; we want bigger, better, newer, faster. We know mobile credentials are coming, and we want to be positioned. We know our readers are already there, so the ability for us to leverage mobile credentials and send those to the phone will be our next step,” stated Danny Anthes, Senior Manager of Information Technology with George Mason University. “I think Seos goes beyond just door access, it speaks better to the credential and pieces we have in that. It allows us to put the destiny of the department back into their own hands.” Download HID White Paper: Best practices for integrating mobile into the access control architecture now! Save
Western State Hospital (WSH) is a state psychiatric hospital which is licensed and operated by the Virginia Department of Behavioral Health and Developmental Services. In late 2013, patients and staff moved into the brand new $140 million dollar facility, located in Staunton, Virginia. WSH offers individualized treatment to people with mental illness and substance abuse needs. The original facility was built in 1828 at a location nearby and was listed on the National Register of Historic Places in 1969. As a state run psychiatric hospital, it required unique security parameters to secure its diverse group of patients, staff and visitors. Jim Smith, director of physical plant services with the Virginia Department of Behavioral Health and Development Services worked with a team of people to determine which access control system would best fit their complex requirements. Originally, the system was designed around a different access control system. However, when the team reviewed the requirements for proper functionality and custom integrations needed, the original system fell short of meeting the intent. WSH quickly decided to review other manufacturers systems in search of a more suitable product. Facility Dynamics Engineering, the consultant for WSH, suggested AMAG Technology’s Symmetry access control system. Not only did Symmetry Enterprise with M2150 Control Panels provide the vigorous solution they needed for their large, state-of-the-art building, but AMAG’s Custom Solutions department offered the customization ability to integrate the third party software systems necessary to complete the project. Selected integrator, Ambassador Enterprises, Inc., headquartered in Montvale, Virginia installed the Symmetry system and worked closely with AMAG’s Custom Solutions department and Facility Dynamic Engineering throughout the project to ensure the custom integrations were completed on time and working properly. Controlling AccessDue to the sensitive nature of the hospital, exterior perimeter doors remain locked around the clock to prohibit patients from leaving, and keep out unwanted individuals. Employees must use their badge to enter and depart the building, and one set of doors are open during visitor hours. The hospital contains 246 beds total and both male and female clientele. No adolescents or elderly live there. Twenty-eight beds reside in each patient care unit (PCU). The severity of the client determines which PCU they are assigned. Zones are created within Symmetry inside each PCU to control interaction between patients. Access is defined for each patient based on various levels. When patients are admitted, they are in a crisis state level, but with treatment, they advance through levels and gain more access rights. “The Symmetry access control system integrated with the CenTrak wrist band not only controls access through the building, but it’s used as a treatment tool" All patients are required to wear a wristband that serves as their access credential. The hospital has readers mounted on the ceilings all over the facility that can pick up a signal from the wristbands and report location information back to the Symmetry system. CenTrak, a real-time locating system, integrates with Symmetry to allow tracking of patients. An RFID chip fits under the CenTrak transmitter broadcasting the location of the credential. Individual patient bedrooms are equipped with ASSA ABLOY Access 600 RNE1 lock and are activated by the wrist bands. The wristband is programmed to open the individual patient room doors and other doors appropriate for the patient’s level of treatment.“Patients are assigned a 'tag' on their wrist band, and when granted permission to go someplace (say, the gym), the doors along this 'tour' are enabled for their wrist band for the period of time specified. If they vary from this 'tour', we are notified via Symmetry alarms,” said Virginia Department of Behavioral Health and Development Services, Director of Physical Plant Services, Jim Smith. Symmetry client workstations are located in every PCU. The treatment team has control over what level privileges the patient receives. If a patient is doing well, the treatment team has the authority to change the patient’s access instantly. The reverse is true as well. “The Symmetry access control system integrated with the CenTrak wrist band not only controls access through the building, but it’s used as a treatment tool,” said Smith. “As a person shows improvement, their level is increased and staff can grant more freedom than they used to have. They are empowered to make the changes, and give positive feedback to the patient immediately.” Doors that unlock for one patient may not unlock for another. If a patient tailgates through a door he is not assigned access to, the CenTrak wrist band will create an alarm that is routed back to the Symmetry system. Smith modeled his security system similar to the old hard key method. By creating reader groups in Symmetry that controlled access to various departments and treating those reader groups as “building masters,” the need to carry big heavy key rings is no longer necessary. For example, Human Resource employees can enter their department through two doors, 24 hours a day (building master). A door access group is created for that. However, during business hours, everyone else is given 7 a.m. – 5 p.m. access and assigned to a different group. Smith creates reader groups, and the HR department creates staff badges and assigns access groups. Access is restricted based on the type of work someone does within the facility. For example, nurses are not allowed in the laundry area and no one is allowed in the pharmacy except the pharmacist. Staff badges contain buttons that when pressed, generate a duress alarm, which registers a user-defined message in Symmetry and also passes a message to 'Sara', which is a voice annunciation system (a voice comes over the public address system announcing the duress alarm and the location in the building). Staff uses their badge to move throughout the building. However, all exterior doors require a dual authentication (badge plus pin). If a patient grabs a staff member’s badge, they will not be able to exit the building without use of the PIN. Eighteen Symmetry client workstations sit throughout the building, including in the Information Center. A police force monitors Symmetry and dispatches officers and staff when needed. The building consists of two floors and is set up in pods. When an alarm demands a response, nursing staff and security respond to the area to assist. Visitors “The Symmetry access control system has worked great and done exactly what we wanted it to do" Western State Hospital utilizes Symmetry’s visitor management module to effectively manage visitors. Routine maintenance vendors present their ID or drivers’ license and are given a badge. At the end of the day, they exist through the Information Center, turn in their badge, and retrieve their ID or driver’s license and leave. Smith sets up a card reader group for vendor badge access. Individual visitors will call ahead, and are escorted in or out of the building. Family members proceed to the Information Center. Pre-made visitor cards that have a pathway of access to the patient care unit they are visiting will be provided. They are given a map and proceed to their PCU. The Information Center notifies the staff in that PCU that a visitor is on the way. The doors on the pathway will open to allow the visitor through. If the doors don’t open, the visitor made a wrong turn. VideoOver 330 Axis IP cameras are installed throughout the inside and outside of the hospital and monitored via Symmetry. When an alarm occurs, it’s displayed on the graphical map screen, pinpointing the exact location. The video pops up on the screen instantly, providing immediate information to help the police officer determine the next course of action. An AIPHONE® intercom system is installed and interfaced with Symmetry in the parking lot. When an emergency call station is activated, cameras begin recording and the video appears on the Symmetry monitor in the Information Center. The intercom system allows the person to speak with a security officer while giving the officer a complete view of the person and surrounding area. “The Symmetry access control system has worked great and done exactly what we wanted it to do,” said Smith. “AMAG’s ProServices Custom Solutions team was great to work with,” said Ambassador Enterprises, Inc.’s President, Richard Arthur. “No one had set up a system to work in this capacity before, so there were a few bumps along the way. We had a workable system in the end, and this building is now a model for other hospitals to follow.” Ambassador Enterprises, Inc.
BAPS integrated SightLogix and Genetec's Security Center software to create a comprehensive video solution BAPS is a non-profit, socio-spiritual Hindu organization that provides guidance and inspiration to people to lead more enriched lives, morally, culturally and spiritually, through youth activities and educational opportunities; precipitating and participating in charities; and promoting family values. The organization began in 1907 in a small village in India and has since then spread worldwide, generating more than 3,300 centers. The first North American BAPS facility was established in 1974 in a New York basement, and today there are approximately 70 locations within Canada and the United States. The Business Challenge In addition to serving as a Hindu Swami priest, Kaivalyamurti Swami, Administrator at BAPS oversees security and IT initiatives for all of BAPS' North American locations from his base in Texas. Ensuring safety for both the organization's facilities and worshipers alike has proven at times to be very challenging. As a non-profit organization, all security initiatives must be both budget-conscious and easily operable by a varied and rotating workforce of part-time volunteers. Additionally, the various BAPS facilities differ in their security needs and often feature several dispersed buildings, such as prayer spaces, assembly halls, and classroom facilities. BAPS' Stafford, Texas location, for example, has multiple buildings spread across 23 acres of land. It is home to an irreplaceable stone temple that requires precautions against vandalism, since it cannot be replaced if it's damaged. Moreover, the precautious security features must be carefully implemented, without physically and cosmetically impacting the structure in its entirety. BAPS' Security System Requirements The search for a security platform first began when BAPS decided to deploy perimeter protection at a Chino Hills, California location. They found themselves in need of a security solution that could integrate with and drive the perimeter protection component; therefore it was important to find an open platform that would easily integrate with third-party solutions. Although the initial push resulted from the research for its Chino Hills perimeter protection solution, BAPS was additionally using this as an opportunity to identify a security solution they could deploy at all its North American locations. BAPS wanted an IP solution that would enable ease of installation, and keep cabling simple in trickier deployments, such as around priceless temple architecture. It was also important that they find a solution that is modular and would enable BAPS to ramp up its security coverage when needed. The Perfect Solution After testing a variety of products, it was suggested to BAPS' to take a look at Genetec's solutions. After meeting with a Genetec representative who "gave a great demo and and offered a comprehensive explanation of the solution," said Kaivalyamurti Swami, Administrator, BAPS made the decision to move forward with Genetec. Since that time, "we have never looked back." BAPS' first Genetec installation involved the deployment of the Security Center, Genetec's unified IP video surveillance and access control system, at its Chino Hills location. Chino Hills had an existing analog system with pan/tilt/zoom (PTZ) cameras, but BAPS realised it was of little use without constant monitoring. With the need for one operator per each PTZ, BAPS found themselves with insufficient manpower to fully utilize the system. To address this problem, they turned to the SightLogix automated outdoor video system, encompassing six SightSensor video analytic perimeter security cameras and six SightTrackers that automatically steer PTZ cameras. BAPS integrated SightLogix and Genetec's Security Center software to create a comprehensive video solution, which was able to not only monitor all of the SightLogix implementations, but also add a layer of intelligence to the information gathering process. Ten additional IQinVision Megapixel IP cameras were also added to expand the system's video coverage. "The Sightlogix SightSensors provide us with realtime monitoring of the perimeter of the property and allow us to automatically track and follow any intrusions with the PTZ cameras via SightLogix's unique GPS-based monitoring platform," said Kaivalyamurti Swami. In 2010, Grady Jett, VP of Sales at Preferred Technologies, was brought on board as an integrator to assist in materials procurement. BAPS planned to continue to take care of its own implementations, but Preferred Technologies assisted in quality control by overseeing system design to ensure all pieces of the solution were used properly and most effectively. Stafford, Texas was the second location where BAPS introduced the Genetec solutions. It also had an existing analog CCTV system at the time, and Security Center was initially brought on predominantly for access control, using HID Edge controllers. The installation was quick and easy, since the hardware takes advantage of PoE and requires one simple run of Cat 5 or 6 cabling. The facility installed 64 controllers, while adding IP cameras as needed. The use of video surveillance began at Stafford's temple in response to a robbery of its donation box. After installing a couple of Axis IP cameras with built-in PIR Sensors, LED lights and microphone capabilities for audio capture and detection, a second robbery attempt was caught on video, and images were provided to the police. This facility has also used Genetec's SDK integration with Shelby Church Management software and set-up a mobile server to allow remote locking/unlocking of doors and to view video footage. BAPS indicated a strong desire to use COLDSTORE, Veracity's innovative new storage system, to store video surveillance data delivered from Security Center. Genetec provided to Veracity the information they needed and an integration was developed with all three parties working together to create the finished product. BAPS is also now deploying Genetec's security solutions at some of its smaller facilities; in particular SV-16s, which are network security appliances powered by Security Center. These appliances are compact and energy efficient, and are designed for installations of 16 cameras or less with a flexible per-camera licensing set-up. This solution allows BAPS to provide video surveillance coverage with intuitive, state-of-the-art software even on a small scale, thereby ensuring every facility is secure. The security solution that will be integrated by Diebold at BAPS' Robbinsville, New Jersey location is a part of a five-phase plan. This location uses HID Edge controllers and 10 SARGENT Harmony locks. A number of integrations are planned with various other products, including ASSA ABLOY hardware and a Bosch intrusion panel, as well as a Veracity video storage unit. A total of four BAPS locations currently use Genetec solutions, and another 12 installations are planned over the coming years. Four of these locations are found in Texas, and the other seven are in various locations spanning from New Jersey to California to Toronto, Canada. When all installations are complete, there will be multiple SV-16 installations using between four and nine Axis network cameras. An 80,000 square foot facility in Irving, Texas is now being protected with Security Center and operating 11 Axis network cameras, with another 32 to be added in the near future. In due time, the existing DSX Access Control system in Irving, Texas, will be integrated with Genetec's Security Center as well using the new Synergis Master Controller or HID VertX Controllers allowing unified control and management of all systems. Toronto is looking to implement Security Center and change its existing analog cameras to IP over the course of a few years. BAPS is also evaluating the potential to use AutoVu to augment their security platform. Lilburn, Georgia will be implementing a solution similar to the Chino Hills installation, which uses SightLogix perimeter protection products. The Benefits BAPS is very pleased with its decision to use Genetec's Security Center and SV-16 solutions to secure its wide range of facilities. Additionally, the organization has used the Genetec software as a glue to hold various targeted and customized components of their security strategy together. A primary use for Security Center is as a VMS, providing a continuity of GUI while also accommodating integrations of various third-party technologies. Moreover, the system can grow with their needs, allowing them to add camera licenses as their facilities require and budgets allow. "We particularly like the customised views and playback features and the versatility and power of the video engine that Security Center provides," said Kaivalyamurti Swami. "I don't think any other VMS offers the same flexibility as Security Center as far as stream usage capabilities, which provides the ability to use multiple streams of a camera for different uses - for example high quality for recording and low quality for streaming - and on top of this, the feature is easy to use. This allows us to optimize bandwidth on our network, which is key since we have video, audio, data and voice all going over one LAN network." Not only has Genetec's software become central to BAPS' security architecture, but they have found the experience of working with Genetec as seamless as the software itself. "From a responsiveness perspective, all Genetec contacts have been cooperative and supportive," said Kaivalyamurti Swami. "We have done some of the installation ourselves, and whenever we had an issue, technical support was always there. They were very helpful and happy to walk us through anything at all. It's been great." "We particularly like the customized views and playback features and the versatility and power of the video engine that Security Center provides" Another integral piece of functionality that Genetec brought to BAPS is the high level of customisation it offers. "I think BAPS finds the flexibility of the software and the engineering support the most useful," said Mr. Jett. "By using Genetec's SDK, they have been able to quickly and effectively write software to integrate non-standard platforms." An example that was highlighted by Mr. Jett is the SDK BAPS used at the Stafford location to integrate Genetec's access control with its membership database. The link allows users to import membership data directly into Security Center to avoid requiring duplicate data entry and to make it easy for access control card swipes to simultaneously pull-up membership information. This integration which was developed in-house by volunteer programmers also allows BAPS to use Security Center to track membership attendance at assemblies. BAPS plans to use this integration in its many temples nationwide. Mr. Jett also assisted BAPS with relay and output integrations with their IP cameras for various other purposes. For example, within the Genetec solutions, some cameras have been configured to fire a strobe light, either on-demand or in response to a set alarm, via relays on their cameras. They have also implemented the Cross Line Detection virtual tripwire feature that runs onboard some of their Axis IP cameras to use as a business development tool for people counting. This software triggers an alarm in the Genetec software when someone crosses the threshold, and then exports data into a spreadsheet that can later be used to count the number of people traveling in a certain direction. This use of the software's ability to record detailed alarm information is just one of many other uses for this function (e.g., fire safety, capacity checks, etc.). Genetec is able to tie together all of these various components - SightLogix perimeter protection, Axis and IQinVision cameras, custom SDK modules, and more - into one, cohesive security system. "In general, a seamless integrated solution is always going to be better for end users. They likely require less hardware and less training. The ability to fully integrate not only video surveillance and access control, but also other non-standard applications such as intrusion detection, virtual line crossing, strobes, and other products is paramount to Genetec's universal applicability. Having all of this in one system is the way of the future and definitely provides ease-of-use for the customer," said Mr. Jett. "The thing that I like about it the most is the amount of feedback you can collect and customization that you can do with all the features, down to individual cameras and door readers. It gives you a lot of flexibility. For example, I can have the system send me emails; for the access control system, if a controller goes off line, designated individuals are notified with alerts and emails," said Kaivalyamurti Swami. "So the fact that it gives us real-time awareness of what's going on is really amazing. This software really does provide us with everything that we need."
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