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The safeguarding of premises through the monitoring of entrance and exit points has traditionally been a very manual aspect of security. Human operators have been relied on to make decisions about who to admit and deny based on levels of authorization and the appropriate credentials. The access control business, like many industries before it, is undergoing its own digital transformation But the access control business, like many industries before it, is undergoing its own digital transformation; one where the protection of premises, assets and people is increasingly delivered by interconnected systems utilising IoT devices and cloud infrastructure to offer greater levels of security and protection. Modern access control solutions range from simple card readers to two factor authentication systems using video surveillance as a secondary means of identification, right through to complex networks of thermal cameras, audio speakers and sensors. These systems, connected through the cloud, can be customized and scaled to meet the precise requirements of today’s customer. And it’s the ease of cloud integration, combined with open technologies and platforms that is encouraging increasing collaboration and exciting developments while rendering legacy systems largely unfit for purpose. Remote management and advanced diagnostics Cloud technology and IoT connectivity means remote management and advanced diagnostics form an integral part of every security solution.Cloud technology and IoT connectivity means remote management and advanced diagnostics form an integral part of every security solution. For example, as the world faces an unprecedented challenge and the COVID-19 pandemic continues to cause disruption, the ability to monitor and manage access to sites remotely is a welcome advantage for security teams who might otherwise have to check premises in person and risk breaking social distancing regulations. The benefits of not physically having to be on site extend to the locations within which these technologies can be utilised. As an example, within a critical infrastructure energy project, access can be granted remotely for maintenance on hard to reach locations. Advanced diagnostics can also play a part in such a scenario. When access control is integrated with video surveillance and IP audio, real-time monitoring of access points can identify possible trespassers with automated audio messages used to deter illegal access and making any dangers clear. And with video surveillance in the mix, high quality footage can be provided to authorities with real-time evidence of a crime in progress. Comprehensive protection in retail The use of connected technologies for advanced protection extends to many forward-looking applications. Within the retail industry, autonomous, cashier-less stores are already growing in popularity. Customers are able to use mobile technology to self-scan their chosen products and make payments, all from using a dedicated app. From an access control and security perspective, connected doors can be controlled to protect staff and monitor shopper movement. Remote management includes tasks such as rolling out firmware updates or restarting door controllers, with push notifications sent immediately to security personnel in the event of a breach or a door left open. Remote monitoring access control in storage In the storage facility space, this too can now be entirely run through the cloud with remote monitoring of access control and surveillance providing a secure and streamlined service. There is much to gain from automating the customer journey, where storage lockers are selected online and, following payment, customers are granted access. Through an app the customer can share their access with others, check event logs, and activate notifications. With traditional padlocks the sharing of access is not as practical, and it’s not easy for managers to keep a record of storage locker access. Online doors and locks enable monitoring capabilities and heightened security for both operators and customers. The elimination of manual tasks, in both scenarios, represents cost savings. When doors are connected to the cloud, their geographical location is rendered largely irrelevant. Online doors and locks enable monitoring capabilities and heightened security for both operators and customers They become IoT devices which are fully integrated and remotely programmable from anywhere, at any time. This creates a powerful advantage for the managers of these environments, making it possible to report on the status of a whole chain of stores, or to monitor access to numerous storage facilities, using the intelligence that the technology provides from the data it collects. Open platforms powers continuous innovation All of these examples rely on open technology to make it possible, allowing developers and technology providers to avoid the pitfalls that come with the use of proprietary systems. The limitations of such systems have meant that the ideas, designs and concepts of the few have stifled the creativity and potential of the many, holding back innovation and letting the solutions become tired and their application predictable. Proprietary systems have meant that solution providers have been unable to meet their customers’ requirements until the latest upgrade becomes available or a new solution is rolled out. This use of open technology enables a system that allows for collaboration, the sharing of ideas and for the creation of partnerships to produce ground-breaking new applications of technology. Open systems demonstrate a confidence in a vendor’s own solutions and a willingness to share and encourage others to innovate and to facilitate joint learning. An example of the dynamic use of open technology is Axis’ physical access control hardware, which enables partners to develop their own cloud-based software for control and analysis of access points, all the while building and expanding on Axis’ technology platform. Modern access control solutions range from simple card readers to two factor authentication systems using video surveillance as a secondary means of identification Opportunities for growth Open hardware, systems and platforms create opportunities for smaller and younger companies to participate and compete, giving them a good starting point, and some leverage within the industry when building and improving upon existing, proven technologies. This is important for the evolution and continual relevance of the physical security industry in a digitally enabled world. Through increased collaboration across technology platforms, and utilising the full range of possibilities afforded by the cloud environment, the manufacturers, vendors and installers of today’s IP enabled access control systems can continue to create smart solutions to meet the ever-changing demands and requirements of their customers across industry.
There’s a lot of hype around the term ‘digital transformation.’ For some, it’s the integration of digital technology into everyday tasks. For others, it’s the incorporation of innovative processes aimed at making business optimization easier. In most cases, digital transformation will fundamentally change how an organization operates and delivers value to its customers. And within the security realm, the age of digital transformation is most certainly upon us. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality. No longer are the cloud, Internet of Things (IoT) and smart cities foreign and distant concepts full of intrigue and promise. Enhancing business operations We’re increasingly seeing devices become smarter and better able to communicate with each other These elements are increasingly incorporated into security solutions with each passing day, allowing enterprises the chance to experience countless benefits when it comes to enhancing both safety and business operations. The term ‘connected world’ is a derivative of the digital transformation, signifying the increasing reliance that we have on connectivity, smart devices and data-driven decision-making. As we become more familiar with the advantages, flaws, expectations and best practices surrounding the connected world, we can predict what issues may arise and where the market is heading. We’re increasingly seeing devices become smarter and better able to communicate with each other through the IoT to achieve both simple goals and arduous tasks. Within our homes, we’re able to control a myriad of devices with commands (‘Hey Google...’ or ‘Alexa...’), as well as recall data directly from our mobile devices, such as receiving alerts when someone rings our doorbell, there’s movement in our front yard or when a door has been unlocked. Analytics-Driven solutions The focus is now shifting to the business impacts of connectivity between physical devices and infrastructures, and digital computing and analytics-driven solutions. Within physical security, connected devices can encompass a variety of sensors gathering massive amounts of data in a given timeframe: video surveillance cameras, access control readers, fire and intrusion alarms, perimeter detection and more. As the data from each of these sensors is collected and analyzed through a central platform, the idea of a connected world comes to fruition, bringing situational awareness to a new level and fostering a sense of proactivity to identifying emerging threats. The connected world, however, is not without its challenges, which means that certain considerations must be made in an effort to protect data, enhance structured networking and apply protective protocols to developing technology. Physical security systems We can expect to see the conversations regarding data privacy and security increase as well As the use of connected devices and big data continue to grow, we can expect to see the conversations regarding data privacy and security increase as well. Connectivity between devices can open up the risk of cyber vulnerabilities, but designing safeguards as technology advances will lessen these risks. The key goal is to ensure that the data organizations are using for enhancement and improvements is comprehensively protected from unauthorized access. Manufacturers and integrators must be mindful of their products' capabilities and make it easy for end users to adhere to data sharing and privacy regulations. These regulations, which greatly affect physical security systems and the way they're managed, are being implemented worldwide, such as the European Union's General Data Protection Regulation (GDPR). In the United States, California, Vermont and South Carolina have followed suit, and it can be expected that more countries and U.S. states develop similar guidelines in the future. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality Automatic security updates Mitigating the concerns of the ‘connected world’ extends beyond just data privacy. IoT technology is accelerating at such a pace that it can potentially create detrimental problems for which many organizations may be ill-prepared - or may not even be able to comprehend. The opportunities presented by an influx of data and the IoT, and applying these technologies to markets such as smart cities, can solve security and operational problems, but this requires staying proactive when it comes to threats and practicing the proper protection protocols. As manufacturers develop devices that will be connected on the network, integrating standard, built-in protections becomes paramount. This can take the form of continuous vulnerability testing and regular, automatic security updates. Protocols are now being developed that are designed to ensure everything is encrypted, all communications are monitored and multiple types of attacks are considered for defensive purposes to provide the best security possible. IoT-Connected devices Hackers wishing to do harm will stop at nothing to break into IoT-connected devices Built-in protection mechanisms send these kinds of systems into protection mode once they are attacked by an outside source. Another way for manufacturers to deliver solutions that are protected from outside threats is through constant and consistent testing of the devices long after they are introduced to the market. Hackers wishing to do harm will stop at nothing to break into IoT-connected devices, taking every avenue to discover vulnerabilities. But a manufacturer that spends valuable resources to continue testing and retesting products will be able to identify any issues and correct them through regular software updates and fixes. ‘IoT’ has become a common term in our vocabularies and since it’s more widely understood at this point and time, it's exciting to think about the possibilities of this revolutionary concept. Providing critical insights The number of active IoT devices is expected to grow to 22 billion by 2025 — a number that is almost incomprehensible. The rise of 5G networks, artificial intelligence (AI) and self-driving cars can be seen on the horizon of the IoT. As more of these devices are developed and security protocols are developed at a similar pace, connected devices stand to benefit a variety of industries, such as smart cities. Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches to ensuring a city is well-run and safe. For example, think of cameras situated at a busy intersection. Cameras at these locations have a variety of uses, such as investigative purposes in the event of an accident or for issuing red-light tickets to motorists. But there are so many other possible purposes for this connected device, including providing critical insights about intersection usage and traffic congestion. These insights can then be used to adjust stoplights during busy travel times or give cities valuable data that can drive infrastructure improvements. Physical security market The impact of connected devices on cities doesn’t stop at traffic improvement. The possibilities are endless; by leveraging rich, real-time information, cities can improve efficiencies across services such as transportation, water management and healthcare. However, stringent protections are needed to harden security around the networks transmitting this kind of information in an effort to mitigate the dangers of hacking and allow this technology to continuously be improved. Whether you believe we’re in the midst of a digital transformation or have already completed it, one thing is certain: businesses must begin thinking in these connectivity-driven terms sooner rather than later so they aren’t left behind. Leveraging smart, connected devices can catapult organizations into a new level of situational awareness, but adopting protections and remaining vigilant continues to be a stalwart of technological innovation within the physical security market and into the connected world.
Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SecurityInformed.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organizations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organizations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritizes use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.
Lufthansa Technik operates in a special division of the aviation industry, and security is a top priority to safeguard its people, planes and facilities. Over the years, the need to control access to its premises - particularly when it comes to external visitors - has become increasingly more important. A key challenge, however, is that Lufthansa Technik wants to maintain an inviting environment that feels free from restrictions, while also ensuring the highest security standards. Although Lufthansa Technik wants to prevent unauthorized access, it doesn’t want to hinder employees as they go about their day. It’s really important to the business to find the right balance between security and convenience, so people can feel secure but also free as they move around. And employees have a dynamic work environment that supports them in performing to the best of their ability. Unified access control Another key objective for Lufthansa Technik’s new access control system was unification. It has more than 35 locations and 100,000 employees worldwide and, in the past, each site was responsible for its own security. This would sometimes involve hiring specialists to solve the same problems at different locations. Lufthansa Technik’s ultimate goal is for all its sites to share the same access control system Lufthansa Technik wanted to avoid this and ensure not just consistent security standards but a culture of great connection where people can easily network and collaborate wherever they’re based. As a result, Lufthansa Technik’s ultimate goal is for all its sites to share the same access control system and follow the same standardized security policy. Access control system It also wants all employees to be able to use one single Lufthansa Technik badge to access all the locations they’re authorized to access - both locally and internationally. It was a big challenge to begin tackling, particularly when considering the IT challenges of implementing a unified access control system in multiple locations around the world. Lufthansa Technik began its search to find the right access control system by thoroughly researching the market and issuing an in-depth tender to a variety of suppliers. After detailed comparison, it chose Nedap. Melf Westphal, Head of Security Solutions at Lufthansa Technik, explains: “We were really impressed with Nedap’s entrepreneurial culture, hands-on mentality and personal approach. They were really reaching out to us, determined to find out exactly what we need. So we decided to implement Nedap’s AEOS system, which has helped us tremendously in meeting our requirements and creating a single system.” Security with convenience People set free to perform at their best Lufthansa Technik’s goals for its access control also align with Nedap’s people-first approach to providing ‘Security for life’. Nedap believes that a security system should be designed around the people using it, rather than the technology driving it. This ‘Security for life’ concept underline’s Nedap’s desire to free people’s minds from security so they can make the most of each day. Initially, Lufthansa Technik began with a pilot project to implement AEOS in Hamburg Which, in turn, mirror’s Lufthansa Technik’s desire to balance security with convenience. Initially, Lufthansa Technik began with a pilot project to implement AEOS in Hamburg, where it has 10,000 employees, followed by four affiliate locations. Melf says: “We weren’t sure at first how to go about it. But we got a lot of help from Nedap and their excellent partners, who were a great help to us during the implementation phase." Create tailormade solutions "The pilot project enabled us to overcome two major challenges: how to implement AEOS access control in our IT infrastructure and how to involve our employees. In both areas, Nedap and their partners did a wonderful job,” he continues. “It wasn’t only the really good products they presented to us. With their support, and that of their dedicated partners, they helped us solve all the operational issues." "And through their partner network, they enabled us to create tailormade solutions by offering third party integrations that matched our security demands. It’s meant that instead of barricading ourselves in we have relative freedom of movement. I feel very secure but I can use my badge to go anywhere. We have fantastic solutions and, importantly, the same Lufthansa Technik ID badge connects all of us – no matter where we’re based.” Third-party integrations The AEOS access control system that Lufthansa Technik implemented goes beyond just securing doors; they installed additional components such as key cabinets and visitor management. Melf says: “AEOS was a great help in this respect - it enabled us to bring in third-party providers. As Nedap has an ethos of working closely with third-party technology partners, and AEOS integrates easily with other systems, it means we weren’t restricted to just one solution." "We had the flexibility to create exactly what we wanted. I have a slogan when it comes to our security: ‘We open doors rather than close them.’ That’s really important to me,” Melf Westphal, Head of Security Solutions at Lufthansa Technik. For Lufthansa Technik, a key aspect of the pilot project and subsequent rollout is getting employees on board with the new access control system. Significant investment in training Each Lufthansa Technik employee is now incited to feel a shared responsibility for creating a secure work environment It believes that even the best access control system loses its value if the people working with it don’t have the right mindset. For this reason, Lufthansa Technik made a significant investment in training, communication and awareness campaigns. These focused first on letting employees know how valuable they are, how important security is and why the security changes are being implemented. They’ve also made employees aware of the importance of anticipating security risks and of their own role in Lufthansa Technik’s security management system. Each Lufthansa Technik employee is now incited to feel a shared responsibility for creating a secure work environment. And they’re all trained in how to respond to a security alert and address someone if they see them in a place they’re not supposed to be. New security system Importantly, Lufthansa Technik employees understand that their AEOS access control system is as much about preserving their freedom as it is about locking down their safety. The next steps for Lufthansa Technik are to continue rolling AEOS out worldwide. Melf explains: “The success of our new security system hasn’t gone unnoticed. Other Lufthansa Technik facilities have seen that AEOS has proved itself in practice in Hamburg, in a facility with 10,000 employees." "And we’ve seen an increase in requests for similar systems from facilities all over the world. Our goal now is to implement AEOS in all our locations worldwide, so we can truly build a unified security system that connects the entire Lufthansa Technik family. A security system that allows us to open doors, not close them.”
Proxyclick, the globally renowned provider of enterprise visitor management software, has launched ‘Touchless Check-in’ to provide enterprises with a contactless check-in solution at the front desk for every step of the visitor journey. "Visibility into who is entering or leaving your premises has become more critical than ever during this global crisis," said Gregory Blondeau, Founder and CEO of Proxyclick. ‘Touchless Check-in’ contactless solution Gregory adds, "Companies are realizing that understanding who's potentially come into contact with the virus is the only way to ensure employees their workplace is safe. Our mission since the onset of the COVID-19 crisis has been to give companies this level of insight, and our new contactless check-in solution serves as a natural extension of our efforts to help companies worldwide provide a safe return to work for their employees." With millions of employees, visitors, and contractors set to re-enter corporate premises around the world, Proxyclick's solution will allow organizations to perform sufficient due diligence to mitigate liability risks. The new offering introduces a completely contactless solution with no physical interaction necessary from check-in to check-out of a facility. Primary benefits and features include: Screening: Visitors can be screened according to each company's health and safety protocol, via Proxyclick's remote registration Physical check-ins happen with a unique QR code assigned to each visitor once they've passed the screening process. Security: It's fully integrated with all Proxyclick security features, including access control integration possibilities with Nedap, Lenel, C-CURE 9000, S2, Genetec, etc. Compliance: Data retention periods can be automated for any visitor information collected during the screening process. Effective visitor management system We've been able to use Proxyclick quite efficiently in how we manage visitors" "We're dealing with a combination of distribution centers, warehouses, manufacturing facilities, and admin sites. We've been able to use Proxyclick quite efficiently in how we manage visitors," said Deborah Pangallo, AVP of Facility Safety at L'Oréal. Deborah adds, "We've been able to quickly change our visitor workflows and develop health and safety questionnaires, present them to management, and roll it out to all 34 sites." User provisioning and single sign-on authentication The Touchless Check-in can be implemented quickly with Proxyclick's user provisioning and single sign-on authentication. This is especially important for global enterprises with large headcounts needing quick and easy onboarding for their employees. "We understand that a safe return to work is a priority worldwide," said Geoffroy De Cooman, Proxyclick's Co-Founder and Chief Product Officer. He adds, "It starts with implementing the right technology at the front desk so you don't have to sacrifice efficiency and privacy." This new release comes on the heels of significant company momentum. This past January, the company closed a US$ 15 million Series B funding round led by Five Elms Capital with participation from Series A investor JOIN Capital.
Recently, measures are applied in the Netherlands to stop the spread of Coronavirus (Covid-19). Nedap is following the guidance issued by the Dutch government. People’s health is their first priority. All measures were extended since 31st March 2020. They apply until the 28th of April 2020 (inclusive) or if otherwise announced (updates will be communicated at the company website). COVID-19 prevention measures They maintain the measures they have already taken: Employees are working remote as much as possible; people at site will work in shifts; No external visitors in Nedap offices unless agreed with management; No visits of Nedap employees to external events; Highly restricted travel to customers and suppliers. In the meantime, Nedap will continue to support their customers as usual and keep on working closely with the suppliers.
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