Download PDF version Contact company

Everbridge, Inc., the global provider of critical event management and enterprise safety software applications to help keep people safe and businesses running, announced the launch of its Crisis Management solution, a new software application designed to help organizations dynamically manage the lifecycle of a critical event and accelerate response and recovery times.

Crisis Management, which is fully integrated with the Everbridge Critical Event Management (CEM) suite, centralizes incident response tasks, activities and resources through a common operating picture and accompanying mobile application. Crisis, business continuity, security and resiliency teams can utilize the solution to create and launch response plans, add tasks on the fly, and collaborate with all stakeholders, no matter their location, to quickly restore operations, mitigate brand and financial impacts, and ensure employee safety.

Common Operating Picture For Stakeholders

The unified view and flexibility helps to mitigate damage and downtime by ensuring normal operations can be restored as quickly as possibleIn today’s mobile and often frenetic business climate, crisis management teams are frequently dispersed and face many distractions and other challenges in the midst of an incident or business disruption. This can result in delays, missed tasks and assignments, and decreased crisis response times. Moreover, many critical events have an unpredictable and cascading impact on broader business considerations, such as customer satisfaction, employee morale, brand reputation and the supply chain, that were not previously accounted for in existing response and continuity plans.

Crisis Management addresses these challenges by providing a common operating picture for all stakeholders – from responders in the field to executives in the board room – to operate, and analyze response activities, as well as update and assign new tasks on the fly. This unified view and flexibility helps to mitigate damage and downtime by ensuring normal operations can be restored as quickly as possible.

Providing Real-Time, Situational Awareness

Crisis can evolve into unanticipated scenarios, resulting in the inability for teams to effectively manage the entirety of the event,” said Jennifer Sand, Vice President, CEM Product Management, Everbridge.

Crisis Management eliminates these roadblocks by providing real-time, situational awareness to all key stakeholders"

Crisis Management eliminates these roadblocks by providing real-time, situational awareness to all key stakeholders, as well as the ability to collaborate on response plans from anywhere, at any time, on any device. Organizations can leverage this application to manage the lifecycle of a critical event, improving response processes as part of their business resiliency and optimization objectives.

Features Of The Crisis Management Application:

Unified Response and Communication: Powered by the Everbridge Platform, Crisis Management orchestrates all crisis response activities, teams, resources and communications from a single event page. The application includes operator dashboards, integrated chat, incident log and smart conferencing, and leverages response plans from existing business continuity and enterprise risk management solutions.

Dynamic Task Management: The Crisis Management Task Manager helps turn static standing operating procedures (SOPs) into actionable tasks that can be assigned to either a function or an individual. Tasks can be added ‘on-the-fly’ in the middle of a crisis for unanticipated situations and scenarios.

Executive View and Reporting: Dedicated event dashboards and reporting allows senior management to monitor response and recovery progress in real-time without having to disrupt the crisis team.

Mobile Response Plans: Crisis Management allows users a single interface to notify people, mobilize response teams, utilize and execute their existing emergency, disaster recovery and business continuity plans, and collaborate with team members no matter where they are located.

Ensuring Employees’ Safety

In January 2019, Southern Glazer’s Wine & Spirits launched its new state-of-the-art Crisis Management Center in Miramar, Florida which serves as the centralized location responsible for all aspects of incident management for the entire enterprise.

Crisis Management provides us with a proactive and centralized tool to launch, dynamically track and update all tasks, activities, and communicationsEverbridge is an important tool in our overarching crisis response program, used throughout our organization to help ensure the safety of our 21,000-plus employees and the operational resiliency of our facilities and supply chain across 250 locations nationwide,” said John Liuzzi, the National Director of Business Continuity at Southern Glazer’s, the world’s preeminent distributor of beverage alcohol.

Dynamically Track And Update Tasks

Crisis Management provides us with a proactive and centralized tool to launch, dynamically track and update all tasks, activities, and communications, enabling us with even greater control to mobilize response teams and execute our business continuity plans in the face of a critical event.

Everyone on our response team, as well as executive stakeholders, have access to the event dashboard and can watch progress, and add new tasks, in real time. Everbridge is continuing to help us mature our management of a crisis or business disruption like no other solution.

Everbridge will be demoing the solution at DRJ Spring 2019 in booth #801 March 24-27, and at ISC West 2019 in booth #4042 April 9-12.

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version Download PDF version

Everbridge news

Security Officials Share Their Views On Keeping Alert Fatigue At Bay By Planning Strategic Notification During Crisis

The inauguration of the U.S. president always requires vast preparation and a large security presence. The ceremony is one of a few American traditions that is designated as a National Special Security Event by the U.S. Department of Homeland Security and overseen by the U.S. Secret Service. Traditionally it’s a peaceful transition of power from one presidential administration to the next, but the inauguration of Joe Biden on the steps of the U.S. Capitol building as the 46th president was...

Everbridge Protects Siemens’ Workforce And Operations Against Critical Events

Everbridge Inc., the global provider in critical event management (CEM), announced that Siemens, one of the world’s producers of energy efficient technologies and #62 on the 2020 Forbes Global 2000, will adopt the Everbridge CEM Platform to help protect Siemens’ workforce and operations against critical events of all kinds, from the COVID-19 pandemic and political unrest to sudden economic changes and more. The two companies have also formed a technology alliance in which Siemens wi...

Everbridge, Inc. Unveils Critical Event Management (CEM) For IoT Supported By Technology Acquisitions

Everbridge, Inc., the globally renowned company in critical event management (CEM), has announced that the company has unveiled new CEM capabilities across the Internet of Things (IoT) for corporate, government and healthcare organizations to protect their people, assets, operations, supply chain and brand from critical events such as coronavirus (COVID-19). Everbridge CEM platform Everbridge’s industry renowned CEM platform will feature a new IoT extension module that will also leverage...

Everbridge case studies

Everbridge Public Warning System Selected As Peru’s Disaster Alert And Early Warning Emergency Messaging System

Everbridge, Inc., globally renowned provider of critical event management solutions, has announced that it has been selected by Peru’s Ministry of Transportation and Communications (MTC) to power the nation’s Sistema de Mensajería de Alerta Temprana de Emergencia (Sismate), Peru’s Early Warning Emergency Messaging System. The news marks the completion of contract negotiations with the MTC that Everbridge had initially disclosed in September, without naming the country....

Everbridge’s Solution Deployed To Power Emergency Alerts For Metropolitan Nashville And Davidson County

Everbridge, Inc., the global pioneer in critical event management software that helps keep people safe and businesses running, announced that its mass notification solution will be used to power alerts for Nashville and Davidson County, Tennessee in times of emergency. The Metro Emergency Alert & Notification System (MEANS) will deliver safety instructions via cell phone, landline, and SMS for localized emergencies such as flooding, public health emergencies or active shooter situations. &l...

Everbridge Wins Contract To Support Deployment Of Australia’s Nation-Wide Early Warning System

Everbridge, Inc., the global pioneer in critical event management, announced that it has been awarded a multi-year contract to support the deployment of Australia’s next-generation national early warning system. In combination with Australia’s major telecommunications companies, the Everbridge Public Warning solution will be used to power Emergency Alert in Australia, providing population-wide alerting to help reach the country’s over 25 million residents and approximately 9 m...