Technical Support

BCDVideo is your partner to offer support with any of our products – both pre and post-sale. BCDVideo provides video surveillance technical support with expertise in IP video security, networking, storage, virtualisation, and more. BCDVideo’s Video Recording Platform products all come standard with both lifetime telephone support, and a five-year worldwide on-site warranty, In addition, the BCDVideo SMARTtechnology features embedded in the systems allow for remote access, remote video recovery, and full system monitoring.

BCDVideo’s video recording platform products all come standard with lifetime telephone support. In addition to traditional phone support, BCDVideo offers a five-year worldwide on-site warranty. 

If you are uncertain of the nature of your issue, BCDVideo video surveillance technical support can remotely execute diagnostic testing to help determine the cause of the problem. Many times the issue can be resolved over the phone or via an updated firmware patch. If it is determined that there is a hardware issue with the unit, you will have all of the information needed to initiate that service call. With BCDVideo's available technology, there should never be a reason to go on-site either before or after the service call is made.

BCDVideo news

Genetec announces the keynote speakers and the details of the partner pavilion for Connect’Dx virtual trade show

Genetec Inc., a technology provider of unified security, public safety, operations, and business intelligence solutions announces the keynote speakers and the details of the partner pavilion for Genetec™ Connect’DX, the company’s first virtual trade show which will take place April 20-22, 2020. Focused on technology, innovation and the challenges affecting the physical security industry, Connect’DX will provide an opportunity for security professionals from around the wo...

BCD International Announces The Launch Of Their New Online Order Status Tracking Tool, OTFD Live

BCD International announces the launch of a new online tool that allows customers to track the status of their order in real-time. The online tool, OTFD Live is easy-to-use and does not require customers to create an account or provide login information. OTFD Live tracking tool All that customers’ need is their company’s unique purchase order number. Once the customers enter that number and click the “track order” button, they will instantly get an update on their order...

BCD International To Expand Its Business By Opening A Middle East Branch In Dubai

BCD International, Inc. is pleased to announce the receipt of its commercial license from the Dubai Development Authority. In January 2020, the company will open its Middle East branch in Dubai Internet City, Dubai. The office will serve as the regional headquarters for Video Storage Solutions (VSS), one of the company’s major divisions. VSS will expand its global presence in the METAI region to supply authorized security distributors with video recording and storage appliances that are p...

BCDVideo case studies

BCDVideo Enhances Bank Security With Its IP Video Surveillance Systems

Financial institutions require reliable IP video surveillance systems that provide high-performance, quality, and scalability. Unfortunately, with limited budgets, many financial institutions are still utilising outdated appliances. When security is not a priority, they are putting themselves at risk for fraud, theft, and data breaches. Security Integrators have an opportunity to help financial institutions by upgrading their systems with an up-to-date NVR server and overall video surveillance...

BCDVideo Completes Video Surveillance Solution For Banking And Finance

Financial institutions of all sizes demand simple, reliable solutions to protect against fraud, theft, and accidents in the workplace. Advancements in camera resolution and storage capabilities have put pressure on banks and credit unions to upgrade their video surveillance systems. Upgrading to a modern, economical NVR server will greatly increase system performance and scalability for small-budget projects with benefits seen across both loss prevention and business insights. Reliable High Per...

BCD Announces BCD Illinois Build Centers To Operate To Support And Provide For Critical Infrastructure And Essential Services

The State of Illinois has enacted a ‘stay at home’ order effective as of Saturday, March 21, at 5pm to curb the spread of the COVID-19 coronavirus. This means all residents are mandated to ‘remain at home’ and only essential businesses may remain open to provide critical services. Everybody fully supports this measure as it will hopefully slow the spread of the virus. Securing critical infrastructure Under the order, Illinois Gov. J.B. Pritzker has mandated that all Ill...