BCD International announces the launch of a new online tool that allows customers to track the status of their order in real-time. The online tool, OTFD Live is easy-to-use and does not require customers to create an account or provide login information.
OTFD Live tracking tool
All that customers’ need is their company’s unique purchase order number. Once the customers enter that number and click the “track order” button, they will instantly get an update on their order and where it’s at in the build process. Once an order ships—typically 5-7 days after an order is placed—customers will be given a tracking number so that they know when it’s on the way and they can track their orders effectively.
The OTFD Live tool has been developed to further enhance the customer experience, notes BCD International CEO Jeff Burgess. “It’s always about engaging the overall customer experience; this online tool has been developed to do exactly that, by bringing the information pipe directly to the customer,” said Jeff Burgess, Chief Executive Officer, BCD International.