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The US-based Western Virginia Water Authority, which provides a water service to 155,000 customers in Roanoke and Roanoke County, has adopted a NetVu Connected CCTV solution based around Dedicated Micros surveillance technology.Since the events of September 11th, water authorities across the US have been duty-bound to re-examine whether critical assets, such as dams, reservoirs, and water treatment facilities, are secure against threats.Going digital The Western Virginia Water Authority which oversees assets, including four reservoirs and water treatment plants, two waste water treatment plants, 30-40 water storage tanks, and 20 - 30 wells and pump stations was looking for a digital CCTV solution that would support their existing analog cameras, but also utilize new technologies such as Internet Protocol (IP) connectivity and high-quality digital recording.United Security & Control Systems, Inc., a leading dealer and installer in Virginia, was selected for its solution, which centred on the Digital Sprite 2 (DS2) Digital Video Recorder (DVR) from Dedicated Micros. Manufacturer Representative Firm, Southeast Security provided the six Dedicated Micros DS2 units and vital technical support during the installation process.The Dedicated Micros NetVu Connected architecture has given the Authority a flexible, scalable platform for integrating all of its cameras, recording devices, and monitors. In some locations such as the headquarters, cameras and monitors were connected directly to the DVRs using coaxial cable. In more remote locations, the DV-IP Codec and DV-IP Encoders were used to encode data from analog cameras for transmission through the network and recording on remotely located DS2 DVRs.Effective control Today, the DS2 units provide the Authority with flexible, digital, control over video surveillance. A standard Ethernet connection allows live and recorded viewing on a networked PC using Dedicated Micro's NetVu ObserVer software or via web pages using a standard Internet browser."From my office computer, NetVu ObserVer lets me simultaneously monitor 36 cameras, which is nearly every camera we have installed," says Scott Agner, Special Projects Manager, Western Virginia Water Authority. "All of our division directors also are authorized to view live camera feeds or recordings anytime they want from any computer attached to the network. We can even log onto the network and observe from home using secure VPN lines." The DS2 units provide the Authority with flexible, digital, control video surveillance "The interface of NetVu ObserVer is familiar and intuitive," Agner continues. "This makes it easy to pick out exactly which camera or angle you want to see. It's also easy to set up a ‘tour' that mimics the actions of a sentry by looking at a particular area for a specific period of time and then moving onto another location."MultiMode Recording is another important product feature because it gives the Authority the ability to set different record rates, resolutions, and compression algorithms for individual cameras. For example, some indoor cameras are set up to record at a higher resolution and 24-fps rate when there is motion detected and then conserve storage when there is no activity in the area. Other cameras, such as the ones located on top of the dam or reservoir, continuously record at 1 to 5-fps. The recording profile for each camera can be customised with the system.Operational benefits The Dedicated Micros solution has delivered several benefits to the water authority. For workers, the surveillance system provides an extra level of protection. One worker can, for example, remotely monitor the activities of another worker who is taking inventory in the dangerous chlorine storage room of a water treatment plant. During periods of severe weather, the system also helps keep workers out of risky situations by allowing them get a remote view of an asset, such as the crest of a dam, rather than checking it physically.The system also allows workers to check equipment remotely on a regular basis, saving them significant amounts of time each day. "Twice an hour, one of the operators at the Falling Creek water treatment plant has to check that a key pump is running properly," says Agner. "Because it's a pulse pump that vibrates, the operator can check it using the surveillance system. This eliminates a 5-minute walk to the pump each way. Checking the camera instead saves more than two hours of time in an eight-hour day."This higher level of productivity is multiplied many times through the organization, as workers use cameras to check water levels above and below spillways, pumps and valves, finish water clear wells, sedimentation tanks, car parks, access gates, and a myriad of other assets.Headquarters protection Security at the Authority's headquarters building in downtown Roanoke is just as important as at the remote water production assets. Employees in the collections office, where customers can pay their bills in person, now feel more secure knowing that the surveillance system is there - both as a deterrent to theft and a means of recording customer behavior when there are disagreements.Future expansion Looking ahead, the project has been such a success that the Authority currently has plans to install an additional DS2 DVR at an equipment maintenance depot.
Security for banks can be a real challenge when faced with a multitude of threats including: fraud, theft and physical attacks. One bank which is setting new standards in the Middle East, when it comes to the application of surveillance technology to keep its infrastructure, staff and customers safe and secure, is National Bank of Kuwait (NBK). This is thanks to the roll out of an advanced NetVu Connected CCTV solution from Dedicated Micros part of AD Group which is focused on the centralized monitoring of all of its branches and critical ATM infrastructure.Awarded the Best Bank in the Middle East 2010 accolade by EuroMoney, National Bank of Kuwait (NBK), which was incorporated in 1952 as the first indigenous bank in the entire Gulf region, remains the preeminent banking institution in Kuwait as well as being an established banking franchise across the Middle East and supporting a large branch network, spanning 17 countries, including many of the world's financial and business centers.Dedicated Micros connection with National Bank of Kuwait stretches back over four years. The catalyst for the surveillance specialist being brought on board for this ambitious ATM protection project was the bank's dissatisfaction with the CCTV solutions it tested from other providers. A spokesperson for the Engineering Services Division, NBK, takes up the story: "We looked at and tested several brands of DVRs as potential answers to our pressing ATM surveillance needs before deciding to go ultimately with Dedicated Micros. The solutions that fell by the wayside were simply too cumbersome and complicated in terms of all the extra equipment (and software licenses) that would have been required to activate the functionality we wanted. This was in stark contrast to Dedicated Micros which was able to meet our needs based around an effective hardware-based package." Said Salim Idris, General Manager (Middle East), Dedicated Micros: "When contacted by NBK we were delighted to assist Kuwait's foremost banking establishment, not only were we able to demonstrate that we had the solutions available, such as the DV-IP ATM, that could address their specific requirements head-on, without lots of add-ons, but could also point to an unparallelled track record. To put our extensive experience, protecting the banking sector, into some sort of context, across the Gulf Cooperation Council area alone, we can now count 10 major banks - in Bahrain, Dubai, Kuwait, Oman, Qatar and Saudi Arabia - as customers. Significantly, as our CCTV systems are embedded, rather than PC based, they are recognized for their stability - essential in the banking environment - whereas PC dependent solutions have a reputation for crashing without warning."ATM FocusLooking in more detail at the systems from Dedicated Micros which have been put in place at NBK, since 2006, to support the effective monitoring of vital local and overseas ATM related infrastructure. These comprise 28 individual DV-IP ATM units which are used primarily to protect standalone Automated Teller Machines, with numbers expected to rise as part of the ongoing ATM project. There are also 145 NetVu Connected DS2 DVRs, with typically two systems connected at each National Bank of Kuwait branch plus an associated RAID (Redundant Array of Independent Disks) unit giving additional storage capacity to the existing internal hard disk of the DVR.This set-up offers redundancy and resilience to ensure any recorded video images are securely stored. In the case of the larger Dubai branch this combination was doubled up and four (DS2s and RAIDs) were installed at NBK's extensive Bahrain site. To help with the management of the geographically dispersed NetVu Connected CCTV infrastructure, at an early stage, Dedicated Micros was called upon to assist NBK in the setting-up of centralized monitoring from a control room. This was achieved by deploying NetVu Observer video management software to allow operators to seamlessly view distributed images from any NetVu Connected product. DV-IP ATM units from Dedicated Micros have proved useful in making transactions more secure and safe The robust DV-IP ATM units specified for the National Bank of Kuwait project are designed to work, primarily, within the confines of an Automated Teller Machine. Certainly the security challenges with regards to banking are most keenly felt when it comes to the safe operation of Automated Teller Machines (ATMs) whose accessibility makes them a convenient target for card skimming, shoulder surfing, and even physical theft from customers. It is CCTV systems, specifically remotely accessible DVRs, that are at the very heart of efforts to deal with these types of threat.Combining Video and Transaction DataThe Dedicated DV-IP ATM, based on NetVu Connected technology which ensures its interoperability with other DM and AD Group systems, is able to process transaction data which is then recorded with video footage. Post event analysis, via a powerful text search engine, provides video imagery of the ATM user plus the associated transaction information. For NBK this allows security staff to deal with any fraudulent activity and ensures that customer services representatives are well placed to quickly resolve any genuine customer withdrawal disputes.Marrying up the DS2 DVRs with RAID units at every NBK branch, also facilitated the effective monitoring of each location including the in-branch ATMs not covered by the DV-IP ATMs. With, in this case, the cameras in the ATMs connected to the DVRs which had been specifically programmed to have the capability to associate transaction data with the appropriate video footage.The ability of both the DV-IP ATM systems and DS2 DVRs, deployed for the NBK project, to apply Dedicated Micros' TransCoding technology to record evidential quality MJPEG locally and simultaneously support low bit rate data streaming in MPEG-4 compression format for remote viewing has proved to be advantageous in keeping bandwidth demands on NBK's network to an absolute minimum. Of course local recording (including the additional capacity provided by the RAID units) has the added benefit that, even in the event of a network failure, recording is not interrupted or vital evidence lost. Adding-Up the Benefits NetVu connected solution from Dedicated Micros has enabled National Bank of Kuwait to monitor all the branches Reflecting on the success of the project to date, a spokesperson for the Engineering Services Division, NBK, commented: "The NetVu Connected solution from Dedicated Micros we have adopted has given us the opportunity, for the first time, to monitor all of our branches remotely 24/7 wherever they might be and to cover a large number of ATMs (181 at the latest count) through the ATM transactions interface. We have been very pleased with the performance of the NetVu Observer viewing software over the past four years - which we are in the process of upgrading to Pick-a-Point Icon - as it has made it extremely easy to retrieve footage and to playback recordings over the network. With numerous cases involving ATMs reported on a daily basis and, with the Dedicated Micros' solution in place, we have been able to provide recorded footage, in a timely manner, to offer proof of what has actually happened. In practice, we have found the speed that video can be delivered across the network to be extremely favourable, for management and archiving, when set against the limited bandwidth provided."The distributed architecture of the solution has also meant that even, when there has been a network issue, critical recording has been able to continue unabated. Testament to this is the fact that since the start of the project no footage has been lost in this way. A major benefit we have also seen, in terms of cost of ownership, is the fact that from an Engineering Services' point of view the DVRs have been much easier to maintain, compared to what was in place before, and we have been very impressed with the stability of the DVRs in operation with zero reported failures. Alongside this the web-based configuration for the Dedicated Micros' systems has proved to be very intuitive."Future Plans Looking ahead, Dedicated Micros is working closely with NBK to expand the capabilities of the surveillance infrastructure. One key development soon to go 'live' is the implementation of the Pick-a-Point Icon multi-site video management solution in the bank's main control room to further enhance the remote monitoring of all of the bank's geographically dispersed locations. The uplift in functionality provided by Pick-a-Point Icon's more extensive features, compared to NetVu Observer, should greatly enhance the ability of the bank's security staff to manage and control their CCTV infrastructure. Dedicated Micros has formed many of the building blocks for the success of today's CCTV industry From the start Pick-A-Point Icon has been designed to be intuitive for operators, simplifying and speeding up image retrieval. In future, operators in the main NBK control room will be able to select cameras using Pick-A-Point Icon's enhanced GUI (Graphical User Interface) via multiple map screens and highly detailed map images, allowing them to pick a camera on-screen without having to know which digital video recorder the camera is linked to. Pick-A-Point Icon is based around a robust standalone hardware based workstation, which eliminates the reliability issues associated with PC based systems - a key consideration in the banking sector.Closed IPTV InvestmentCommented Salim Idris, General Manager (Middle East), Dedicated Micros: "As the surveillance solution moves ahead, we are delighted that National Bank of Kuwait has confirmed that it will also act as a trailblazer for the deployment of our award winning Closed IPTV 'IP Video' solution. This follows on from the successful testing of the Closed IPTV version of the SD Advanced hybrid NVR/DVR, which will now be rolled out gradually across all of the bank's extensive branch network, making NBK one of the first customers in the Middle East region for this new solution."Essentially, adopting Closed IPTV systems such as the SD Advanced - in conjunction with a Layer 3 Enhanced CCTV Switch which provides greater security for less configuration effort than a conventional managed switch - makes deploying an IP Video, CCTV system safe, secure and simple. Combining patent-pending innovation with zeroconf networking technology, Closed IPTV automatically allocates IP addresses to IP cameras by physical port. In this way the system is completely deterministic, creating firewalls and monitoring IP connections by individual network ports so they cannot be hacked or intercepted. This ground breaking solution provides a very simple and secure answer to IP Video, where no prior knowledge of IP networking is required. National Bank of Kuwait is going to adopt Dedicated Micros' HyperSense APNR cameras for its car park management A further enhancement, in the pipeline for NBK, is the adoption of Dedicated Micros' HyperSense ANPR cameras for its car park management, in this case combining an Overview and ANPR camera, with alerts triggered by car park barriers to monitor vehicles entering and leaving a location. The sophisticated HyperSense technology built in to the cameras removes ambient light from the scene leaving only the objects that strongly reflect the IR light emitted by the integrated invisible IR LED flash to be displayed. The ability to eliminate glare from vehicle headlights delivers a more distinct image for evidential purposes and the black and white ANPR camera ensures that details of the numberplate can be seen, whilst the 'overview' camera allows this to be tied-up with other details such as the color of the vehicle.Banking on SecurityUltimately, National Bank of Kuwait, through continuing investment in the latest surveillance infrastructure from Dedicated Micros, has demonstrated a real commitment to not only be a leader in the banking services it provides but also, crucially, to back this up with the best possible levels of security for customers, staff, and physical assets such as the branch network and ATMs making NBK ideally placed to deal expeditiously with any form of criminal attack.
Bozzuto's Inc. is a leading wholesale distributor of food and household products to retailers in New England, New York, New Jersey, Pennsylvania, and Maryland. The organization was established in 1945 and is headquartered in Cheshire, Connecticut.Operational OverviewWith over 1.5 million square feet of warehouse space spanning three facilities, Bozzutos' state-of-the art distribution centers are designed to maximize effectiveness and streamline customer service, while offering the most in product variety.Strategic ChallengeBozzuto's has successfully leveraged IP video security technology from Verint® Video Intelligence Solutions for nearly five years. Over the years, continuous investments in technology have been made to protect its employees, inventory and premises.In 2010, Bozzuto's upgraded its security system to include the next-generation Nextiva® Video Management Software, and Verint's multiport encoders and decoders, in support of the organization's mission-critical loss prevention, quality control and security initiatives.The SolutionNextiva IP Video Management Software with Nextiva Multiport Encoders and Decoders. Leveraging captured video from strategic areas within its warehouse facilities, Verint's comprehensive IP video portfolio has helped streamline operations at Bozzutos' facilities. All video is transmitted to a central monitoring station where the Nextiva Review application allows management personnel to view live and recorded video from all three facilities and easily detect suspicious or erroneous activity. Nextiva Video Management software, along with the powerful Nextiva S1708e 8-port video encoder and S1970e video decoder, enable Bozzuto's to capture high-quality video images, optimize bandwidth utilisation, leverage flexible video search capabilities, and manage its large, geographically-distributed video operations more efficiently."The Verint system helps us ensure quality control, minimize loss, eliminate damage to merchandise, prevent employee injury, manage personnel, and streamline our operations processes," says Al Spriggs, vice president of security, Bozzuto's Inc.Nextiva Video Management software promotes a more proactive, effective approach to security and operational efficiency at Bozzutos' warehouse facilities. A searchable database of case-related video makes loss prevention inquiries and investigations faster and more productive. The S1708e video encoder also optimizes use of Bozzuto's storage resources, with dual streaming that enables video to be viewed at high resolution with excellent image clarity, but stored at lower resolution.
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