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Insider threat programs started with counter-espionage cases in the government. Today, insider threat programs have become a more common practice in all industries, as companies understand the risks associated with not having one. To build a program, you must first understand what an insider threat is. An insider threat is an employee, contractor, visitor or other insider who have been granted physical or logical access to a company that can cause extensive damage. Damage ranges from emotional or physical injury, to personnel, financial and reputational loss to data loss/manipulation or destruction of assets. Financial and confidential information While malicious insiders only make up 22% of the threats, they have the most impact on an organization Most threats are derived from the accidental insider. For example, it’s the person who is working on a competitive sales pitch on an airplane and is plugging in financial and confidential information. They are working hard, yet their company’s information is exposed to everyone around them. Another type of insider, the compromised insider, is the person who accidentally downloaded malware when clicking on a fake, urgent email, exposing their information. Malicious insiders cause the greatest concerns. These are the rogue employees who may feel threatened. They may turn violent or take action to damage the company. Or you have the criminal actor employees who are truly malicious and have been hired or bribed by another company to gather intel. Their goal is to gather data and assets to cause damage for a specific purpose. While malicious insiders only make up 22% of the threats, they have the most impact on an organization. They can cause brand and financial damage, along with physical and mental damage. Insider threat program Once you determine you need an insider threat program, you need to build a business case and support it with requirements. Depending on your industry, you can start with regulatory requirements such as HIPAA, NERC CIP, PCI, etc. Talk to your regulator and get their input. Everyone needs to be onboard, understand the intricacies of enacting a program Next, get a top to bottom risk assessment to learn your organization’s risks. A risk assessment will help you prioritize your risks and provide recommendations about what you need to include in your program. Begin by meeting with senior leadership, including your CEO to discuss expectations. Creating an insider threat program will change the company culture, and the CEO must understand the gravity of his/her decision before moving forward. Everyone needs to be onboard, understand the intricacies of enacting a program and support it before its implemented. Determining the level of monitoring The size and complexity of your company will determine the type of program needed. One size does not fit all. It will determine what technologies are required and how much personnel is needed to execute the program. The company must determine what level of monitoring is needed to meet their goals. After the leadership team decides, form a steering committee that includes someone from legal, HR and IT. Other departments can join as necessary. This team sets up the structure, lays out the plan, determines the budget and what type of technologies are needed. For small companies, the best value is education. Educate your employees about the program, build the culture and promote awareness. Teach employees about the behaviors you are looking for and how to report them. Behavioral analysis software Every company is different and you need to determine what will gain employee support The steering committee will need to decide what is out of scope. Every company is different and you need to determine what will gain employee support. The tools put in place cannot monitor employee productivity (web surfing). That is out of scope and will disrupt the company culture. What technology does your organization need to detect insider threats? Organizations need software solutions that monitor, aggregate and analyze data to identify potential threats. Behavioral analysis software looks at patterns of behavior and identifies anomalies. Use business intelligence/data analytics solutions to solve this challenge. This solution learns the normal behavior of people and notifies security staff when behavior changes. This is done by setting a set risk score. Once the score crosses a determined threshold, an alert is triggered. Case and incident management tools Predictive analytics technology reviews behaviors and identifies sensitive areas of companies (pharmacies, server rooms) or files (HR, finance, development). If it sees anomalous behavior, it can predict behaviours. It can determine if someone is going to take data. It helps companies take steps to get ahead of bad behavior. If an employee sends hostile emails, they are picked up and an alert is triggered User sentiment detection software can work in real time. If an employee sends hostile emails, they are picked up and an alert is triggered. The SOC and HR are notified and security dispatched. Depending on how a company has this process set-up, it could potentially save lives. Now that your organization has all this data, how do you pull it together? Case and incident management tools can pool data points and create threat dashboards. Cyber detection system with access control An integrated security system is recommended to be successful. It will eliminate bubbles and share data to see real-time patterns. If HR, security and compliance departments are doing investigations, they can consolidate systems into the same tool to have better data aggregation. Companies can link their IT/cyber detection system with access control. Deploying a true, integrated, open system provides a better insider threat program. Big companies should invest in trained counterintelligence investigators to operate the program. They can help identify the sensitive areas, identify who the people are that have the most access to them, or are in a position to do the greatest amount of harm to the company and who to put mitigation plans around to protect them. They also run the investigations. Potential risky behavior Using the right technology along with thorough processes will result in a successful program You need to detect which individuals are interacting with information systems that pose the greatest potential risk. You need to rapidly and thoroughly understand the user’s potential risky behavior and the context around it. Context is important. You need to decide what to investigate and make it clear to employees. Otherwise you will create a negative culture at your company. Develop a security-aware culture. Involve the crowd. Get an app so if someone sees something they can say something. IT should not run the insider threat program. IT is the most privileged department in an organization. If something goes wrong with an IT person, they have the most ability to do harm and cover their tracks. They need to be an important partner, but don’t let them have ownership and don’t let their administrators have access. Educating your employees and creating a positive culture around an insider threat program takes time and patience. Using the right technology along with thorough processes will result in a successful program. It’s okay to start small and build.
Today, the world is connected like never before. Your watch is connected to your phone, which is connected to your tablet and so on. As we’ve begun to embrace this ‘smart’ lifestyle, what we’re really embracing is the integration of systems. Why do we connect our devices? The simplest answer is that it makes life easier. But, if that’s the case, why stop at our own personal devices? Connection, when applied to a business’ operations, is no different: it lowers effort and expedites decision making. Integrating security systems Systems integration takes the idea of connected devices and applies it to an enterprise Systems integration takes the idea of connected devices and applies it to an enterprise, bringing disparate subcomponents into a single ecosystem. This could mean adding a new, overarching system to pull and collect data from existing subsystems, or adapting an existing system to serve as a data collection hub. Regardless of the method, the purpose is to create a single, unified view. Ultimately, it’s about simplifying processes, gaining actionable insights into operations and facilitating efficient decision-making. Although integration is becoming the new norm in other areas of life, businesses often opt out of integrating security systems because of misconceptions about the time and resources required to successfully make the change. So, instead of a streamlined operation, the various security systems and devices are siloed, not communicating with each other and typically being run by different teams within an organization. Time-Intensive process When systems are not integrated, companies face a wide range of risks driven by a lack of transparency and information sharing, including actual loss of property or assets. For example, a team in charge of access control is alerted to a door being opened in the middle of the night but can’t see what exactly is taking place through video surveillance. Without integrated systems they have no way of knowing if it was a burglar, an equipment malfunction or a gust of wind. Without integration between systems and teams, the ability to quickly put the right pieces in front of decision makers is missing. Instead, the team would have to go back and manually look for footage that corresponds with the time a door was open to figure out which door it was, who opened it and what happened after, which can be a time-intensive process. Integrating access control and surveillance systems Theft and vandalism occur quickly, meaning systems and users must work faster in order to prevent it This slowed response time adds risk to the system. Theft and vandalism occur quickly, meaning systems and users must work faster in order to prevent it. Security systems can do more than communicate that theft or vandalism occurred. Properly integrated, these systems alert users of pre-incident indicators before an event happens or deter events altogether. This gives teams and decision makers more time to make effective decisions. Integrating access control and surveillance systems allows for a more proactive approach. If a door is opened when it’s not supposed to be, an integrated system enables users to quickly see what door was opened, who opened it and make a quick decision. Integrated solutions are more effective, more efficient and help drive cost-saving decisions. Ideally, companies should establish integrated solutions from the start of operations. This allows companies to anticipate problems and adjust accordingly instead of reacting after an incident has occurred. Security camera system Although starting from the beginning is the best way to ensure comprehensive security, many companies have existing security systems, requiring integration and implementation to bring them together. Typically, companies with established security systems worry about the impact to infrastructure requirements. Is additional infrastructure necessary? How and where should it be added? What financial or human resources are required? These concerns drive a mentality that the benefits gained from an integrated solution aren’t worth the costs of implementation. Thankfully, this is becoming less of a problem as security providers, like Twenty20™ Solutions, work to offer adaptable solutions. With flexible options, operators don’t worry about adding or replacing infrastructure to align with a provider’s model. This allows users to monitor camera footage and gate traffic from one system If a company has an existing security camera system, but identifies a need for access control, a modern integrated solution provider can supply the gates for access points and equip the gates and cameras with the technology to connect the two. This allows users to monitor camera footage and gate traffic from one system. This model also spares operators additional costs by using a sole vendor for supplemental needs. Overall management of security While a single, unified system is beneficial for cost saving, it can also help the overall management of security. The ability to view all operating systems in one dashboard allows security personnel to manage a site from any location, reducing the expense and effort required to manage a system. The mobile world today means security directors no longer need to be in a centralized operations center to see alerts and make decisions. This simplifies processes by allowing users to quickly see an alert, pull up a camera, delete a user or check an access log from a phone. Modern networks are secure and accessible to those with permissions, without requiring those users to be physically present. Consolidating security systems is the first step companies can take toward streamlining work, information and costs. The next step is integrating all sites, both remote and on-grid. Energy and communication technology The integration of sites and systems turns mountains of data and information into actionable intelligence Traditional methods demanded two systems: one for on-grid facilities and another for off-grid locations. With advancements in energy and communication technology, the need for multiple systems is gone. Data from remote sites can be safely and securely fed into an existing system. These remote locations may gather, distribute and manage data in a different manner than a connected system due to the cost of transmission via remote connections (i.e., cellular or satellite connection). The end result, however, is a consistent and holistic view of operations for the decision maker. The integration of sites and systems turns mountains of data and information into actionable intelligence. With connected devices monitoring occurrences at individual sites, as well as events across locations, the data tells a story that is unhindered by operational silos or physical space. Identifying patterns and trends Instead of providing 10 hours-worth of footage that may or may not be relevant, system analytics can provide users with the specific set of information they need. Incidents once discarded as ‘one-off’ events can now be analyzed and data-mapped to identify patterns and trends, directing future resources to the most critical areas first. Consumers are increasingly expecting everything they need to be right where they need it – and businesses are right behind them. The current generation of security professionals are increasingly expecting the simplicity of their everyday personal tasks to be mirrored in enterprise systems, which means giving them the ability to see what matters in one place. A unified system can provide just that, a single view to help simplify processes, promote cost saving and accelerate decision making.
The statistics are staggering. The death tolls are rising. And those who now fear environments that were once thought to be safe zones like school campuses, factories, commercial businesses and government facilities, find themselves having to add the routine of active-shooter drills into their traditional fire drill protocols. The latest active shooter statistics released by the FBI earlier this year in their annual active-shooter report designated 27 events as active shooter incidents in 2018. The report reveals that 16 of the 27 incidents occurred in areas of commerce, seven incidents occurred in business environments, and five incidents occurred in education environments. Deadly active-shooter events Six of the 12 deadliest shootings in the country have taken place in the past five years Six of the 12 deadliest shootings in the country have taken place in the past five years, including Sutherland Springs church, Marjory Stoneman Douglas High School, the San Bernardino regional center, the Walmart in El Paso and the Tree of Life Synagogue in Pittsburgh, which have all occurred since 2015. Although these incidents occurred in facilities with designated entry points common to churches, schools and businesses, the two most deadly active-shooter events since 2015 were the Route 91 Harvest music festival shooting in Las Vegas that left 58 dead and the Pulse nightclub killings in Orlando where 49 perished. As Christopher Combs, special agent in charge of the FBI field office in San Antonio, Texas, said during a news conference following the August 31 mass shooting in Odessa, Texas that claimed seven lives: “We are now at almost every two weeks seeing an active shooter in this country." Active shooter incidents Between December 2000 and December 2018, the FBI’s distribution of active shooter incidents by location looks like this: Businesses Open to Pedestrian Traffic (74) Businesses Closed to Pedestrian Traffic (43) K-12 Schools (39) Institutions of Higher Learning (16) Non-Military Government Properties (28) Military Properties—Restricted (5) Healthcare Facilities (11) Houses of Worship (10) Private Properties (12) Malls (6) What the majority of these venues have in common is they all have a front entrance or chokepoint for anyone entering the facilities, which is why any active-shooter plan must include a strategy to secure that entry point. Situational awareness in perimeter and door security Preventing people with the wrong intentions from entering the space is the goal" According to Paul Franco, an A&E with more than 28 years of experience as a consultant and systems integrator focusing on schools, healthcare and large public and private facilities, that while active shooter incidents continue to rise, the residual effect has been an increase in situational awareness in perimeter and door security. “Certainly, protecting people and assets is the number one goal of all our clients. There are multiple considerations in facilities like K-12 and Healthcare. Preventing people with the wrong intentions from entering the space is the goal. But a critical consideration to emphasize to your client is getting that person out of your facility and not creating a more dangerous situation by locking the person in your facility,” says Franco. High-security turnstiles “Schools today are creating a space for vetting visitors prior to allowing access into the main facility. Using technology properly like high-security turnstiles offer great benefits in existing schools where space constraints and renovation costs can be impractical.” What steps should they be taken when recommending the proper door security to ensure the building is safe As a consultant/integrator, when discussions are had with a client that has a facility in a public space like a corporate building, government center or industrial facility, what steps should they be taken when recommending the proper door security to ensure the building is safe and can protect its people and assets? For Frank Pisciotta, President and CEO of Business Protection Specialists, Inc. in Raleigh, North Carolina, a fundamental element of his security strategy is making appropriate recommendations that are broad-based and proactive. Properly identifying the adversaries “As a consultant, my recommendations must include properly identifying the adversaries who may show up at a client’s door, the likelihood of that event occurring, the consequences of that event occurring, determining if there are tripwires that can be set so an organization can move their line of defense away from the door, educating employees to report potential threats and creating real-time actionable plans to respond to threats. A more reactionary posture might include such thing as target hardening such as ballistic resistant materials at entry access points to a facility,” Pisciotta says. Veteran consultant David Aggleton of Aggleton & Associates of Mission Viejo, California recommends that clients compartmentalize their higher security areas for limited access by adding multiple credential controls (card + keypad + biometric), along with ‘positive’ access systems that inhibit tailgating/piggybacking such as secure turnstiles, revolving door and mantrap if your entrances and security needs meet the required space and access throughput rates. Integrated solution of electronic access control Defining a single point of entry in some public facilities is becoming the new standard of care according to many A&Es and security consultants, especially in a school environment. This approach allows a concerted effort when it comes to staffing, visitor monitoring and an integrated technology solution. The bottom line remains: most buildings are vulnerable to a security breach A proactive stance to securing a door entryway will use an integrated solution of electronic access control, turnstiles, revolving doors and mantraps that can substantially improve a facility’s security profile. The bottom line remains: most buildings are vulnerable to a security breach, so it’s not a matter of if there will be a next active shooter tragedy, it’s only a matter of where. Enhancing access control assurance “There is no easy answer to this question,” says Pisciotta referring to how a secured entrance can deter an active shooter. “There have been at least two high-profile incidents of adversaries shooting their way into a facility through access control barriers. So, if the threat so dictates, a ballistic resistant might be required.” He concludes: “There is obviously no question that turnstiles, revolving doors and man traps enhance access control assurance. Electronic access control is easy to integrate with these devices and providing that credentials are secure, approval processes are in place, change management is properly managed and the appropriate auditing measures in place, access control objectives can be met.”
Idesco partners with Viakoo to help customers eliminate missing video & keep an eye on their facility at all times Idesco Corp., a leading New York-based security systems integrator, recently announced it has partnered with Viakoo, an award-winning video surveillance network management company, to offer its customers reliable video monitoring that eliminates missing video and reduces video downtime. The Viakoo video management system provides the unique ability to automatically detect and diagnose any irregularities within the entire framework of a video surveillance system. The system will send alerts instantly when abnormalities in performance are detected, so immediate action can be taken to eliminate any downtime. In addition, Idesco customers will receive detailed reports with powerful performance indications to help stay informed on all video activity at their facility. “At Idesco, we strive to bring the latest security solutions to our customers to help them keep what mattes to them safe at all times.” says Michael Troiani, Service Manager at Idesco Corp. “We are thrilled to offer extra protection to our valued customers with up-to-the-minute information on any problems that may affect their video surveillance system. With this new partnership, Idesco will be able to provide added value to customers by monitoring their system and anticipating any potential issues.” Monitor Video System From Anywhere At Anytime Viakoo continuously examines an entire video network, from cameras at the edges through complex computing software and networking infrastructure, to the recording of hard disks at the core every 20 minutes. Viakoo then correlates all that diagnostic data and performs predictive analytics to identify problems before they start. While ensuring continuous video surveillance system operation, Viakoo effectively eliminates 100% of informational truck rolls and reduces troubleshooting time by 80%, providing significant cost reductions. Customers now have the option to have Idesco monitor their video system from anywhere at anytime. This add-on solution is not only easy-to-use and effective, but extremely affordable to implement and can be accessed in real-time on a mobile device, tablet, or desktop.
Beyond the need to install new systems, often overlooked is how schools are going to pay for security upgrades Limited financial resources are a common pain point for K-12 schools looking to implement cutting-edge security technology. But security needs persist despite scarce resources. All school administrators want to do everything in their power to secure their facilities against threats. More schools are recognizing the benefits and, in some cases, requirement of upgrading systems to meet evolving threats. The solution is to find creative, cost-effective ways to support these installations. Aiming Maximum Security Amidst Fund Scarcity Schools need maximum security and yet they have to work with limited budgets, says Andrew Schonzeit, CEO of integrator Idesco. “There certainly is a demand to enhance school safety, but to do so, schools have to look at the bigger picture and think in terms of solutions,” he adds. Integrators like Idesco can help by providing integrated security solutions that cover all their needs from ID cards to access systems and security cameras. “Many schools might think that they cannot afford such a solution, but with the latest technologies, they certainly can,” Schonzeit says. “I believe technology is being underutilised in K-12 schools because many schools feel intimidated by solutions. I think the security industry has come a very long way in development of apps for smart phones and iPad devices that are essentially one or two clicks. It is up to security integrators to provide powerful tools that customers feel very comfortable to use.” Choosing The Right Technology IP access control brings costs down by eliminating panels, excess wiring, and third party electricity at each door The Department of Homeland Security makes grants and funds available to schools for security upgrades and to address school vulnerabilities, Schonzeit says. The K-12 market should be taking advantage more of the technology that is available right now. Schools are starting to have a very strong network infrastructure backbone, which is a resource schools should be looking at to assist them in terms of implementing a solution. Schools should also try to maximize the use of mobile devices to control access to their premises and to intervene quickly in case of an emergency, Schonzeit says. One way to use the network backbone is by adding IP access control, which brings costs down by eliminating panels, excess wiring, and third party electricity at each door. This means that more doors, in existing buildings, can be protected on a tight budget. Isonas, a provider of IP access control, has very close integration with both Video Insight and Milestone video management systems. Isonas feeds access control data to each of these video platforms, allowing them to be the command/control for both access control and video. “As budgets are tight, few districts can afford to put access control across an entire district at one time,” says Rob Mossman, CEO of Isonas. “The integration and the Pure IP structure means that a district can roll in access control school by school without having to manage two separate software packages during the expansion.” Beyond the need to install new systems, often overlooked is how schools are going to pay for security upgrades. At times, it is a matter of school boards making the tough choice to place a higher priority on security measures than other worthwhile programs competing for funding, says John Mosebar, vice president, marketing, Aiphone Corp., a manufacturer of audio and video intercoms. "I believe technology is being underutilised in K-12 schools because many schools feel intimidated by solutions. I think the security industry has come a very long way in development of apps for smart phones and iPad devices that are essentially one or two clicks" Recognizing Government Grants Also, the federal government, most states, and private organizations offer many grants to pay for some portion of school security, Mosebar says. But often these grants are not well publicised, making it difficult especially for smaller districts without dedicated grant personnel to apply. This is an area where the security industry – through one of its organizations – could step up to research the various grant offerings and make them available through one website. “It would be a tremendous public service,” says Mosebar. Prioritizing Security Requirements Partially in response to cost challenges, implementing electronic access control in phases is more common in schools than other environments. Schools and districts decide the most critical openings from a security and traffic flow perspective, and prioritize them first, according to Allegion. Priority lists vary among schools, but most start with the perimeter so they can lock down a facility and keep intruders out. Some schools look at crime statistics and prioritize schools by location, starting first with those in the highest crime areas, adds Minu Youngkin, Allegion vertical marketing manager. Others look at traffic flow and determine which openings are most problematic, or put them at the greatest risk, and add access control to those first, says Youngkin. Greater system functionality is another aspect of costs. A key opportunity for security technology in K-12 schools is creating more automated systems that lessen or eliminate human delay in response and notification, says Bruce Montgomery, Business Development Manager, Honeywell. Creating an automated “If this, then what?” protocol streamlines a school’s approach to violence and improves response time. A one-button approach – where only one action is required to notify teachers, students and police, trigger a lockdown and provide video surveillance and campus access to law enforcement – is ideal for managing the broad range of communication and logistical challenges in the event of an emergency.
Idesco will offer the latest access control, video surveillance and ID card solutions to property managers Idesco Corp., a leading New York-based security systems integrator, today announced it will be exhibiting at the BuildingsNY show at the Javits Convention Center on April 28th and 29th. Idesco will be at booth #106 to offer the latest access control, video surveillance and ID card solutions to property managers and building owners. Video Surveillance And Access Control Solutions: Attendees will have the opportunity to visit Idesco’s booth and find the best security products for any kind of property ranging from commercial, industrial, and institutional. With video surveillance cameras, access control systems and ID card printers set up at the booth, Idesco has all the security needs of building owners covered. “We are very happy to exhibit at the BuildingsNY show in the heart of NYC where we can make a difference with our savvy security solutions.” says Andrew Schonzeit, President of Idesco. "As a leading provider of integrated security solutions, it is important for us to always be in touch with organizations in need of a true security partner to keep everyone safe and secure.” Attendees can sign up for a free security audit with Idesco at the BuildingsNY show at Booth #106.
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